There were a couple issues I believe should have been handled a little better but overall this besides a great experience The most friendly folks I have dealt with
It’s been a different experience - positive - working with service writer Leah Meacham. She does what she says she’s going to do and actually calls the customer with updates! The techs appear to do quality work, and they have a good shop manager (Matt). Mark Anderson is still my favorite sales person.
I came back to look at the rv's again and Patrick was awesome! He was very patient with me as I went back and forth between a couple of campers. Then we went to see one more.....and that was it!!!!! Fell in ❤️ the moment I went in.
I really didn't think I would be eligible to purchase it but Brian worked his magic!!!
The day my walk through came I was over the moon. Steve and Bruce were AMAZING!!! They were so patient with my 1000 questions. They made sure I understood how my camper worked. I couldn't have asked for better assistance with my purchase of my camper.
Lisa Ward is THE rock star of GeneralRV. She went above and beyond to help with a few service related issues after or Friday delivery. Kristen aka Bubbly was awesome on Friday.
Kayla F was very nice and helped us with what we needed. Zinnie explained and did the complimentary check list.
A very nice group of people that work there!
If I buy another RV, I will certainly look at General RV
We made the deal over the phone to buy our Mercedes Sprinter Van with General RV after a bad experience with another national RV company. The purchase was seamless. I cannot say enough good stuff about General RV and the people at the Salisbury location. They treated us like we were family and it was just an easy process all the way through.
After nearly 30 years of camping, my wife and I knew exactly what we were looking for in a camper. We recently set out to purchase a new Wildwood Grand Lodge 44 View, and I cannot stress enough how much better our experience with General RV was compared to another national dealer we attempted to work with.
When we reached out to General RV, we were connected with David Frankel. From the very start, David was outstanding. We were navigating this purchase remotely from Massachusetts, which can be daunting, but David made the entire process seamless and stress-free. He was incredibly responsive, professional, and went above and beyond to earn our business, even successfully price-matching to ensure we felt confident in our decision.
The rest of the team was just as impressive. Matt made the paperwork process smooth and efficient, ensuring everything was handled correctly and on time.
It is rare to find a dealership that truly listens and makes a remote transaction feel as personal and easy as an in-person one. If you are in the market for a camper, do yourself a favor and reach out to David and the team at General RV. They have earned our loyalty, and we couldn’t be happier with our new Grand Lodge. We are now the envy of the campground with our new Grand Lodge.