My shoe shopping experience at Fleet Feet was one of the best I have ever had. My husband and I were both shopping for new shoes. We felt heard as far as our specific needs, informed as to why the specific shoes were being offered, and not pressured at all. We both came out with shoes we are excited to wear, and a new favorite running store that I have already recommended to several friends. This is the way shoe shopping should always be!
Went into the Carmel Valley store on a whim to try on new Hokas and received superb service (like real ood school customer service) from Shawn and Kevin (I believe was his name). Attentive, offered suggestions and insight without pressure, and super nice. I rarely pay full price but I didn't mind (even I am surprised I am saying that) simply because of the service that came with the price (and the shoes are amazing!). Would go back.
The sales people are very nice and helpful. It was a fun experience and the salesman that helped me was very knowledgeable, nice, patient and helpful. There is a very good selection of merchandise.
I left feeling like I bought the best pair of running shoes for me. I had not been very successful trying to buy the right shoes this time before going to your store.
Sales associate was very friendly & helpful. While stock was kind of low/limited he was able to find us what we needed ( racing flats for my XCountry runner). Love the design of the store and was a bonus to learn they offer a 10% student discount.
Being a person that has never gone into a running store or have gotten my feet scanned the process was very easy. Everyone at the store was very welcoming from the time I entered the store. Sean helped me out by scanning my feet, looking at the way I walked and addressed my concerns with my feet as well as found a shoe that would fit my needs. I will be going back to the store in the future with my husband that could benefit from finding the proper shoes to help with his lower back issues.