This was my first shopping experience at your store and I have to say it was outstanding! My sales person went above and beyond to get me in the right pair of shoes...and hats :) Her name is Jenny and she made a huge impression on me. I've told several friends about my experience over the last few days and I will definitely be back when these shoes wear out!
I appreciate that Fleet Feet carries a variety of running gear and you always have great recommendations. The employees and store manager (at the Carmel Valley location) have always been friendly and helpful whether I came in looking for shoes, clothing, or accessories. The Wednesday runs were fun back in pre Covid19 days and I loved getting to meet Meb when he came to promote his book.
Katie at the San Diego store was excellent and provided great customer service. I appreciated her patience with me and for her to explain why I needed to get this shoe, etc...If I have anyone that needs great running shoes, I will send them her way!
Kevin made sure I had everything I needed by the time I walked out with my purchase. The explanations and insight were incredibly thorough and the hospitality simply unmatched. This place is truly a gem. Will be coming back and referring friends and family here.
Representative listened to my needs and identified a shoe for my foot on the first try. And fleet feet offers a recycling program for old shoes. I will definitely be returning to this store when I need a replacement. Will definitely recommend to my friend as well
Great service. I especially like that the staff understands and tailors their help to the level of experience of each customer. People with no running experience are asked a lot of questions and provided with the information they need. Those who have more experience get the specialized guidance they need. Other running stores are too focused on commissions to treat their customers with this kind of help.