I've worked with the General Manager and one Fit Specialist, and both were very knowledgeable, helpful, and friendly. Also, I appreciate and admire the store's willingness to accept returns on shoes that have been worn outside. They really understand that you can't know a shoe works for you until you've run in it. In such a competitive business, it can't be easy to have that kind of policy. If they have to order a size for you, the order comes in quickly. I would so much rather shop here than online. So far, I have only shopped for shoes (and a running cap - which has been great), but I will return here for other "stuff" too! Thank you.
The sales lady that helped us, we think her name is Jenny was amazing really helpful and caring, very knowledgeable in all the products and patient, we ended up buying more than we thought because of her explanations.
I worked with Katie and she was extremely personable and helpful during the entire process. Immediately I was greeted and asked about my needs. The Volumental foot scan was above and beyond and extremely cool! We discussed some of the attributes of my feet that I need to keep in mind when picking out the right sneakers for me. Afterward, Katie analyzed my barefoot walking gait and neutral running gait and found 4 sneakers for me to try on to help correct my overpronation. We then test ran some insoles to help even better correct some imbalances and came out to a perfect combination. So far I only ran on my new sneakers once, but my knees are already feeling much better. I'm super excited to be running in these during my training for my Spartan races! Best sneaker shopping experience, or even shopping experience, I've had to date. Thank you so much! Would recommend to anyone!!