Great customer service - great information when I contacted. Very straightforward about pricing, pros and cons of different services, etc. Zerorez reached out once after my initial phone call but then left it up to me to call when I was ready. I appreciated the follow up reminder texts that were not TOO frequent. When I called to see if I could request to have my rugs cleaned first thing in the morning, Monica was very helpful, friendly and had a good sense of humor. Very pleasant to work with. Jonathan came to clean the rugs and was on time, worked quickly and did a great job on the rugs.
Thank you!
Excellent technicians with a clear manner of communicating the process & scope of work both before and after. Prices are fair and delineated by each piece of work completed. Prices matched the quote given when making my appointment.
Roy was terrific, very careful with our things and he arrived exactly as he said he would. The carpets look incredible and the whole experience was great.
I was first impressed with the availability of getting my carpets scheduled for cleaning quickly. I was also happy to have advance notice of arrival. The cleaners were prompt, polite and fast. When I had occasion to have a deep stain issue, they were able to offer solutions and I'm happy the application worked well.