The customer service ( thank you Ronnie) is top notch. And our carpet looks , smells and feels like new ( 3 Beagles, I’m just sayin)
We will continue to call ZEROREZ when ever we need carpet, furniture or air ducts cleaned
Thank you
Arrive in a timely manner. Contact ahead of time to announce arrival. Always knowledgeable and friendly technicians. Ta was great and worked efficiently. Serviced areas dry quickly, nice and clean and no residue.
The company comes in a timely fashion and for this cleaning John was actually a few minutes early and called to ask if he could come sooner. This was welcome to us as we had a busy day going. John was very professional, friendly and quick. He blocked everything and was careful with our furniture. lf I had anything slightly negative to say I don't feel my carpet came as clean as it has in the past. That might be because it's older now. Maybe a second pass could have brought it up more. I'll just have to schedule it more often.
Thorough, no chemicals, do a great job, protection of corners, wear shoe covers, respectful of home, polite, professional, kind and work very hard. I know when the job is complete I will be pleased. This last time there was a conflict in terms of the schedule and a communication mixup. They were very apologetic and responded in a way to make up for what happened. I was most appreciative. I stay with a company or lose a company because of their customer service and work ethic. Zerorez is excellent in both which is why I've been and remain a long-time customer.
Quick and very smooth process. Service quality looks good. Only thing I'd bring up is to be more upfront regarding pricing. In this case, I did not know that a living room counted as an "oversized" room and so the charge was added on the day of the service.
Your service people are highly reliable, very professional and do an extraordinarily good job.
I already recommended you to service to several neighbors and one of them used your services yesterday.