Prompt, efficient service, and knowledgable technicians. We use Santa for both our heating and AC needs, and having service plans helps a lot when our house came with older equipment.
Everything! From helpful, knowledgeable, patient employees of all kinds to reliable service and assistance, both in “regular” times and those which are problematic and stressful to customers (and probably Santa Fuel folks too). Your company has always been one my family can rely on.
I’ve been with Santa for a Very Long time. When my husband became ill, it wasn’t until his death did I realize how much I owed them as we battled his cancer.
Santa never, ever harassed me for anything. During the height of his end of life my furnace shut down in the middle of the winter. They instantly came out and gave me heat and hot water.
After my husband died and after I received all the bills, Santa was the First one I paid off. Their understanding gave me much comfort.
I will not shop around, Santa is my heating oil company.