Customer service and professionalism. The staff listened to needs and matched me to a bike. When the bike arrived they took the time to go through all the components and made sure I knew how to operate and maintain the bike.
I like your employees. There’s a gentleman that always seems to be there when I go to the shop. He’s very knowledgeable and super helpful! He has a lot of the products and is an avid biker so he gives good advice to a newbie like myself
It was easy to drop off wheel for repair. However, I think you should give out some kind of receipt when taking in work.
The parking isn't ideal but it isn't a deal breaker by any stretch.
Really, I got no complaints about how you do business. I actually kind of like your shop. And I would recommend you.
Santa Fe Trails bike shop
Caters to every customer needs
Above and beyond for customers
In stock bikes & equipment plus extras
Houseful of knowledge all in one store!
Check out the coffee while their
Walked in (not from the area) and needed just a tube for a small cart tire, and was helped right away. Super fast, pleasant, took care of my needs! Thank you!
Lamont and his staff were so hopeful in making sure I got the best fit of a bike for myself! They took their time and were extremely friendly through everything. I would recommend them to anyone needing a bike or products.
Brendan and his team are knowledgeable about all types of cycling and go above and beyond to make sure you get the bike and equipment that best suit your individual needs. A full service cycling shop. I moved to Kansas City a few years ago, but always return to Sante Fe Trails Bike Shop for all things cycling.
I received my bike from here and I have definitely been enjoying my journey this far. I am looking to become more of a dedicated rider and this is just the start. The customer service was amazing from just having pure knowledge of all the bikes. Listening to what I’m looking to do on the bike and fitting me accordingly was nothing short than amazing.
The staff are extremely knowledgeable about everything cycling. They also are extremely friendly and always looking to assist everyone to embrace riding.