I've bought 2 different Trek bikes, road bike and mountain and they are great bikes. After many miles of riding they will need service and Bryce and the crew do a thorough and quick job with attention to detail. Highly recommend as they will not disappoint.
Very thorough assessment up front so I know what to expect and what it will cost and then excellent delivery of results. Bike comes back like new even though it is 15 years old!
We love our trek bikes but most of all the great service you always give us. On our recent visit, Bryce was so helpful, so knowledgeable, and explained everything so well and was so kind in answering all of our questions!
As soon as I walk in Elijah is like 'Hey Nate, hows it going.' Such a friendly and knowlegable guy. Both him and Bryce are just ON it. About all the products. Always get experience going in to Tustin Trek!
Employee listened to my description of the issues with my front derailleur, took a look at the bike on the rack and showed me what he thought the solution would be, and my options. The employee gave me an estimate of the parts and labor needed. The repair worked and the cost was in line with the estimate (and was reasonable). My bike is back to normal.
I love my new bike, I genuinely am leaving a review for the sole purpose of the customer service. Bryce and the whole crew were extremely helpful. Bryce was super patient and explained a lot of key factors that I needed to know before riding. This was my first time ever buying a bike like this and I am grateful for the kindness and knowledge he was able to provide.
The staff (Bryce) is so helpful! As a first time road bike owner, I didn't know what I didn't know! From educating me about my bike, showing me about how to use some of the features, fitting the bike to my short height, telling me about some accessories to consider for the future, even showing me some bike paths near my home - my visit was a truly valuable first experience with a bike shop! Thank you!