The guys at the shop in Tustin were really nice and went above and beyond to help me find what I was looking for. I’m a first time customer. I don’t own a trek bike but in the future when I need my bike serviced I will be bringing it here.
The staff are welcoming, helpful and knowledgeable. The call me by name. They offer suggestions and advice - but not leaving me feeling overwhelmed or over sold. Elijah and Bryce are awesome.
The Trek employees did not upsell me. I thought they were very honest, since I brought back my bike about 45 minutes after thinking my brake pads were cracked. The technician tightened my front nuts for the "Wheel and handle bars" no charge and reassured me that my bike was in excellent shape.
Also he explained when I really "need" to buy a new bike. The bike is over 20 years old, that I purchased at Target.
They are great people and will answer your questions.
I highly recommend them to anyone who wants to service a bike.
Folks at Trek Bicycle Tustin are all friendly, enthusiastic, knowledgeable, and helpful. I was impressed with the level of service and would recommend it to anyone.
There are lots of places that sell bikes, but this is truly a bike shop. The staff is super friendly and really knowledgable. They've helped me through several issue when I've had problems with my bike. The bike fitting service they have is incredible. It really made a difference. It turned my already amazing bike into an even more comfortable ride. I would recommend that everyone do it. And if the cost looks like a lot, trust me; it's not. It's a bargain. Bottom line, they've earned my trust and for that I will give them my loyalty. I suggest you give them a try too. Oh yeah, and it doesn't hurt that Trek is a darn good bike!!!!
I appreciate the knowledgeable, friendly staff at Tustin Trek. There are many bicycle shops to choose from. I own five Trek bikes that I have purchased from Trek dealers. I have developed a personal relationship with the staff at each Trek dealer I frequent. To anyone reading this, see for yourself the personal attention you get at Tustin Trek.
The team at Tustin Trek is so knowledgable and provide great insight/recommendations for service, with the added bonus of being truly friendly!. It's always a pleasure walking through their front doors!
Trek Tustin is the best bike shop in Tustin. Their expertise helped me rebuild a vintage 1999 Trek United States Postal Service bike from a decrepit frame to a fully finished functional contemporary bike! Expert, friendly and timely service!
Professional and personable service. Made recommendations to consider. Listened well to my needs and concerns. A shop with integrity.
Highly recommended.