The service team has always been clear, dependable, and responsive. I have options closer to me in Glens Falls, but before I moved there, Trek Saratoga helped me out when no one else would. I have been coming back ever since. Great team!
I was recommended to receive a bike fitting from Caleb and was so pleased by how professional, friendly, knowledgeable and through he was. I am seriously so impressed and soooo much more comfortable on my bike now. Beyond please with the service, Caleb is the best and you should really give him a raise. All the other guys in the shop were also very kind and friendly!
My bike had a brake service and it was done the same day. I called the day before and they said it would be a week. I was surprised and happy with how quick it was. Everyone is super nice and helpful. Gave them my old brakes, which they said will be used to help someone else out
The service department was exceptional and did not oversell me.. and gave me great recommendations for my next service. I wish I remembered to get extra tubes while I was there.. lol next time.