I came in with a janky wheel that I needed trued the same day. They dropped what they were doing and fixed it while I waited despite being extremely busy.
I really appreciated the input and advice provided to me by Trek employees. We bought a new bicycle off of the internet and wanted it put together correctly - so happy I came in and they were happy to do this for us! They also turned it around incredibly quick!!
I went into the shop totally expecting my bike to be there for at least a week. Nope! I was helped immediately and my bike was repaired on the spot! Couldn’t be more pleased with the service! Thanks a ton!!!
I recently brought in my vintage 1987 Specialized Stump Jumper to see what it would take to restore it to its former glory. Geoff, the bike technician, was incredibly knowledgeable and took the time to walk me through the repair options, sharing his expert opinion and helping me decide how far I wanted to go with the restoration. What could have taken days elsewhere, Geoff completed in under 24 hours—personally inspecting and refreshing every component on my bike.
I took it out yesterday for a 20-mile ride on the Zim Smith Trail, and it rode like the day I bought it. Thank you, Trek—and especially Geoff—for bringing this classic back to life. I’m looking forward to many more miles and years with this beloved bike.
Sincerely,
Scott Fisher (Saratoga Springs, NY)