Our sales representative, Caleb Batchelder, at the Saratoga Springs location provided excellent sales support to my wife and I. Caleb provided processional guidance and information that made our bike shopping an easy and fun process. He listened to our requirements and guided us to bike selections that met our biking needs. I will always direct anyone looking for a new bike to check out your shop. Thanks! Valerian (Val) and Linda Boudreau.
Friendly crew who care about my bike experiences. There is a level of expertise and knowledge about all things bike related. Always do their best to get my bike issues fixed quickly and repairs done right. They are pros.
Went in for a minor repair and Caleb was very accommodating. Not only did he fix the issue I had but he also addresses some other minor items on the bike while I was there. Caleb went above and beyond.
Trek is a reputable and reliable brand, I have purchased 4 over the past 17 years. All of them from the Saratoga Springs store. The team there is excellent and they care about fitting their customers with the bike that works for them. Glen remembered past conversations about a year ago I was interested if Trek offered a throttle ebike and contacted me when they did. Mike worked with me to find the right size and then he and the service team figured out how to adjust the seat and handle bars just right to ensure optimal position for my back, which is necessary due to medical reasons. If I buy another bike it will be Trek and from my store.
Friendliness of employees, knowledge of repair issues, and taking care ofmy needs in an expedious manner. Also, the layout of your shop is both easy to navigate and very relaxed, much like a boutique might be in other businesses. I should know as I worked two years at the Inside Edge in Queensbury in the late 1970's before my teaching career in Saratoga.
Never fails, although new faces at times, the staff is professional and I walk out pleased. Often times, one of my bikes will be in for an adjustment and they recognize it being in good shape, don’t upsell needless service. This leads me to buying all my gear because the advice and recommendations are similar on the sales side. Nice job, nice shop