Great experience at Trek buying a new bike (Marlin 5) for my son! Caleb was knowledgeable, communicative, provided solid advice, and never tried to upsell me to a more expensive bike that was more than my son needed.
Appreciate the experience of visiting a local shop to get personal recommendations, amazing Trek quality, and the peace of mind that comes with a warranty, tuning, and even the first service included. My son is so excited for his new bike, and I highly recommend Trek!
The staff at our Saratoga Springs, NY Trek store is a group of highly experienced, highly knowledgeable, seasoned cyclists. They are very helpful, and they treat me like a good friend, exhibiting lots of respect and caring.
My 2017 Domane was stolen. I just purchased a replacement, a 2025 SLR Carbon Domane. The product improvements in 8 years are impressive. Stefan helped me select the options, Caleb is an expert bike-fitter, and Mike helped all along. The tech department is always very knowledgeable as well.
I’m very impressed with the automatic shifting and semi-automatic shifting. The handlebars and seat, etc have been adjusted for a very comfortable riding position. Shifting is effortless. Tubeless tires and a ceramic hub provide a very comfortable ride. The bike is light, nimble and very responsive.
As I rode it home, I just kept thinking about how the smooth and comfortable ride.
Thank you, guys.
The bike mechanics here are amazing. I’ve gotten all my questions addressed, and the service is awesome. Most of all you are getting quality repair services here.
I feel so lucky to have this store nearby! The people there are so knowledgeable and helpful and truly know so much about cycling. I just moved here and I plan to come here for all of my biking needs.