Hi Kristy,
Thank you for taking the time to speak with me today. I appreciate you listening and helping me walk through what has been happening over the past several months.
I also want to acknowledge that I used a strong word in my written feedback. That came from a place of frustration after seeing a consistent pattern. My intention was to express the impact of that pattern, not to make assumptions about anyone’s motives.
My priority is simply ensuring that our kids receive fair, consistent attention during lessons, and I am grateful that you took the concern seriously.
Thank you again for your time and for addressing this.
Schalmo is clean, friendly, it offers great classes. A great part of the community.
I enjoy the instructors and choice of class times. A great place for socialization.
The staff is very friendly and accommodating. I felt welcomed the first day I went there.
The members are also very good about cleaning the machines after use. Overall, it’s been a great experience and I look forward to continuing to be a member.
Would having small towels be a possibility in the future?
We were greeted immediately upon entering the door. There was a lot of open machines and equipment in the workout room. There was a lot of space in the room where pilates was being held. The instructor, Jen, was knowledgeable, enthusiastic and engaging. We were told goodbye as we left the facility. Very friendly, very clean and overall great experience.