Friendliness, quality brands (TREX) and accessories. Kieth in Clarksville is my main man and has served me for eight years. Ian is always engaging. Marcus the wrench; always attentive. I’ve been mostly out of state four years and they always welcome me like family when I return for visits.
Keith was outstanding at talking me through my bike purchase; helpful, honest, sincere. One of the best shopping experiences I’ve had, and will bring me back to Schellers for future parts and service.
My bike had an issue with the handebars and needed a tune-up. Service was attentive and fast, and Keith took care of everything. I've never had a bad experience with these folks.
Keith was a great person to talk to on my first visit to Scheller's. He provided a great experience while we picked out items on my list because he answered my questions clearly and gave me enough space to ponder my options. Can't wait to go back to chat and try out some bikes!
Marcus was extremely helpful and patient while helping me find the bike that was right for me. I started (with my son) looking for a bike but ended up purchasing a trike. Marcus then helped me lower the seat, and remove the handle bars and front tire so it would fit in my Ford Escape. He also made sure that I knew how to put it back together. (I had assured him that I was quite handy with tools and had all the necessary ones for reassembly.) I think he spent well over an hour helping me and answering all of my questions.
I took my trike for it's first ride this morning and was very pleased with how it went. Planning on taking it out again this evening.