Staff is awesome and friendly. They are obviously passionate about cycling and the furthest thing from judgmental. In fact, every time I go in and start explaining how I ride, they give me great pointers to extend the life of my bike and help me enjoy the ride more. I will continue to return!
When I go to Scheller's Fitness, I think their people are concerned about what is best for me over just making a sale. They answer questions and give options but their concern appears to be around what is best for me.
What I like most about Scheller’s products and services is the combination of quality bikes, honest advice, and outstanding customer service. I’m fairly new to biking and have only been riding about a year, so I’ve really appreciated how patient and helpful the staff has been with me. My old Trek had a lot of miles on it, and after several wrecks, Scheller’s was always able to get me back up and running.
When I came in on Friday, March 6, Jason clearly explained what repairs were needed, which helped me decide to trade in my old bike for a new one. After riding the new Trek 17 miles the next day, I realized it probably wasn’t the right fit for me. When I went back in, Jason took the time to listen and help me choose a Jamis instead, which turned out to be a much better fit for what I wanted.
I also really appreciated that Jason moved all of my accessories—my cell phone holder, bell, and thermos holder—to the new bike for me. That kind of extra service means a lot. Overall, I like that Scheller’s doesn’t just sell bikes—they help you find the right bike and make sure you leave confident and ready to ride.
Saw Jessie on channel ABC news, I liked the interview and it just so happened I was in the market for a bike. He addressed all my concerns and spent a great deal of time to close my deal, but while waiting watching the other employees young to older, they were all accommodating, friendly and prompt to greet everyone who walked in. Mostly they did not make me feel rushed or anyone else I observed. Nice little store, you should be proud of how they represent you here in Louisville.