You worked very hard and succeeded in matching the care giver to the client. You do periodic reviews of the care giver checking to make sure everything is the way it should be. My mother's care giver is always thinking and taking care of my mom's needs. She goes above and beyond in tasks around her house.
Up to this date an honest effort is made to provide caring, honest, pleasant Care Givers. Management is also quick to solve needs for me in a timely manner, attempting to maintain a match of personalities with the desire to be reliable.
Professionalism and a readiness to accommodate the needs of the client are important factors that I value in Senior Helpers. We also appreciate the hands on approach of Manager, John Cabrey who personally contacts clients if there is an issue to discuss. The schedulers are also responsive to clients’ needs.
The level of training your caregivers have is very solid. Each is different, but there appears to be a baseline for them. This is very important to me because I may not be available for the initial meet and greet so it's good to know that this isn't the caregivers first time with these responsibilities.
Peter and Greg are very professional and hard working. They take great care of my parents, especially my dad.
Lastly, the office staff is the backbone of this company. They are conscientious and do a fantastic job coordinating the care. It's especially helpful that if I call because i need an additional shift, they always call back even if it's just to say that they weren't able to fill the shift.