The helpers tailor my care to MY wants and needs on a daily basis. They are always professional, pleasant and knowledgeable in their field. They take an interest in me, and help with things I likes to do, (ie. cooking, indoor gardening.) I consider Senior Helpers to be the best home care service out there.
The helpers are exceptional. They care about both of us
The area that needs improvement is the lack of back up people and difficult communication after hours.
Office staff is friendly and helpful. Most caregivers have worked well, and when it's not a match, we usually get a replacement pretty quickly.
Mostly communication between office and client is pretty good – however, I have also seen a lack in communication of changes in daily caregivers – replacements if you will, Will show up and I was not aware. But overall, it's good.
The one area I've not been happy with is the after hours or weekend responses – when I call to get help on the weekends sometimes I get a response and sometimes I don't. Usually I do though because I will call 10 times if I have to. Other than that I have been pretty happy with SENIOR HELPERS.