Great communication and follow-up with family members from the staff, as needed. Good customer service skills is critical to peace of mind for family members and clients. Expedient response times from inquiries is very helpful especially when dealing with insurance companies for 3rd party reimbursement.
Gladys understands my husband, she is efficient , kind and goes beyond what is expected of her, I imagine all these qualities r required by your organization.
My mom looks forward to seeing Clarice. She enjoys her company. I am grateful to Clarice - and I told her so- for making sure my mom does what she has to do to stay in her own home. I have peace of mind on the days Clarice is with my mom.
My mom really likes here caretaker and that’s important for my brother and I, and Friday is the day she takes care of my mom. That’s the day we don’t have to worry about her.
I live in CA and with the pandemic in full force, it’s not assessable for travel.