First and foremost, I'm very pleased with the quality and professionalism of the Aides assigned to us.
Secondly, the interpersonal dealings between myself and the 2 owners, Michael Gelman and Rich Sklar always wind up on a positive note. They both are easy to work with.
I had a procedure done on a Wednesday that involved commitment to various times for the whole's day. It was very reassuring to have the Senior Helpers cover aid for both me and my husband. I had to be available for when lab results were evaluated in case further biopsies were required. Unfortunately the last procedure required that I have a responsible adult to drive me back to my Carmel home. The situation became very complicated. Senior helpers were able to recruit another acceptable helper to get us back home because the first helper was committed to another obligation in the later hours of the day. I was extremely grateful to be home.
Our aide is exceptional. It took a few tries but we are really happy with our most recent aide. If we had any questions or problems in the past they were answered right away.
Melissa our aide , is very caring and flexible with her schedule. I also appreciate the ease with which my long term care invoices have been submitted to our insurance company.
I appreciate that ,in this day and age of long phone call waits to speak with a live person, I can call the agency and speak directly to either Michael or Rich.
I also appreciate that I am contacted when my aide is unable to work a particular day. There is attention to the client's need and they make an attempt to assign someone to fill in for the day.
Tanya my aide is delightful. Very helpful and cheerful. I was very ill with the flu and im just starting to feel better. She really helped me recuperate.
Reliability and always send qualified and patient sides. I have a lot of medical appointments that require a lot of waiting . Nobody complains. Senior helpers screens their aides well .