The employees were very professional. They explained everything on what was going on and any questions that I had. They made us feel like it would all be taken care of and that our house would be back to as good as new. They basically took over to deal with the insurance company. They showed up at my house without any delay after I called them. I was referred by my insurance company and by my daughter in-law who had used them in the past.
In the days after the basement was cleaned up.(carpet out and sheetrock out and walls disinfected) They installed a dehumidifier and fans to dry out the basement. They check on the condition of the basement every day until it was dry.
Thank you Doug [LAST NAME REMOVED]
Very professional and prompt. From the time I dialed the number until the time they showed up at my door it was only 45 minutes. They stayed until late at night tearing down drywall, tearing up floors, and doing whatever it took to make everything right. Excellent job!
The promptness in responding, the professionalism, the empathy with what had and still was happening.
This was the first time I have ever made a claim of this nature and I was extremely impressed with the overall and on-going response.
Your staff were all professional and displayed empathy for my situation. They all showed great care in the personal items I had and made sure they gave them to me personally. Especially the pictures. They showed me how to save the the ones that could be salvaged. I met a great group of people even though I had a disaster going on. I would definitely use ServiceMaster 380 again if needed. I would highly recommend this company to others.
My experience with ServiceMaster 380 was incredible, especially given the stress I was under. My water damage occurred in the afternoon the day before Thanksgiving. I thought I was doomed to get anyone to respond at that time to my problem. Not so. ServiceMaster 380 personnel not only responded, they arrived in force, stayed on the job until 7:30 that evening getting all equipment in place to begin the drying process, and gave me a number to call if I had any questions or issues before they came back. Then they checked in on the progress every day except Thanksgiving Day until the issue was resolved. Everyone who came was friendly, courteous, and understanding. A special shout out to Ryan Olson, who was exceptional. As bad as it is to have something like this happen, they made it as easy as possible for me. THANK YOU ServiceMaster 380!!! I will definitely recommend them to anyone I know!
The two men that came every day were very professional and did an excellent job of cleaning our home. We really appreciate the promptness and both men were very personable. Thank you for the good work. John and Mary Tilton.
They were fast at setting up an appointment. Kelly was super understanding with the stress of the situation. I had way more damage than I originally realized. So had I not called, I could have had long term problems down the road. Gave me great advice on what to do next and how the process all worked. I am very glad I called.