Communication is easy and ongoing. All staff are friendly, professional and hard working. All staff respond quickly to my outreach for information. In this post cold spell crisis statewide I have always felt communicated with, all questions answers and gracious and professional interchanges. I highly recommend all the services provided. I have been exceedingly pleased with their services.
When the process started, the group that came to clear our furniture out of the house were very through. They covered and sealed our furniture in plastic to protect it in the garage. The ladies that were sent to clean and restore our home were very efficient and responsible. They cleaned our home from ceiling to floor including steam cleaning our carpet and furniture. The guys that came to move our furniture back in were very careful with everything. Marta Hernandez was very helpful to walk us through the process to restore our home, Chris Landerville worked with us daily to reconstruct our home as close to the original as possible. Jeff Carder was extremely helpful in overseeing the entire process, from establishing the damages to our home, helping us locate a contractor and working as a liaison between us and our insurance adjustor to complete the job.
Lisa and her team were fabulous!!! Pleasant to deal with and quite knowledgeable regarding policies and procedures. The entire team worked very hard to help me in my time of need.
Thank you Lisa, Dolores and Anitsa ( sorry if the spelling is wrong)
Very caring and professional. It was a very difficult time for my dad and the Service Master Reps were extremely patient and kind to him. Although they were doing a walkthrough of the home with us they would stop and listen to my dad tell them stories about different items in the house that had significant sentimental value to him. Especially since my mom had recently passed away and her Angel figurines were damaged in the house fire.
Thank you for your empathy you showed my dad & thank you for the great job you performed in Salvaging items in our home and taking good care of our personal property.
I will forever be grateful to Service Master & Beyond Highly recommend their business.
It was a very professional experience working with Service Master team. Things were done timely and foremost correctly to remove water / moisture without rushing in. I was always informed of the things going on and educated on the process by leads. Our personal property was also kept safe the entire time by SMR team.
Part of the house flooded while we were on vacation. Their employees were kind to us in a very difficult situation. It took awhile, but they were able to remove all the damage and set the house up for the contractors to start rebuilding that part of the property. Service Master packed up all our belongings and handled the entire project until it was ready for the contractor to take over. I liked the fact they handled all the necessary services without having to bring in other companies.