The crew were efficient, careful with my possessions and my home, and did an absolutely superb job of cleaning my house. The air duct cleaners were very thorough about getting all the soot from the fire smoke out of my ducts and HVAC unit. My house has never been cleaner.
Every person I came into contact with was kind and professional. They were on time and worked rapidly and carefully. Unfortunately I did not understand all they offered and did not use their flooring people because I was never offered flooring options and contacted a flooring company that will take care of my needs in a timely manner. I give a 10 plus to all people in your organization.
I felt like the team really took care of us. Great communication throughout with Max providing daily project updates. Max also provided a detailed timeline and set expectations early on in the project. My wife said that the workers were extremely careful with our home and always pleasant.
Then the real test.. mold remediation passed the quality air test by Culley Environmental.
good work, so far. good interaction with teams and team leaders. helpful in my understanding of charges. (Still some items to be completed.)
It could be better if there were a single person to coordinate all of your work so I don't have to deal with multiple "teams" and "managers". They were all helpful, but having a single coordinator would be an improvement.
Also, it would be better if you recognized that I am your customer, not the insurance company! There was confusion in having to deal with both you and the insurance company! But, most of the confusion seems to have been cleared up.
The staff arrived on schedule with sufficient personnel to handle the job properly. The lead person, Lisa, kept us informed about the progress of the job. Marta did a great job coordinating all aspects of the repairs and working with the adjuster so that things stayed on schedule.
The teams were very careful with our property.
I have already referred ServiceMaster to a person in our neighborhood that had fire and water damage to their home.
My experience with ServiceMaster was very positive and I would recommend them.
Communication is easy and ongoing. All staff are friendly, professional and hard working. All staff respond quickly to my outreach for information. In this post cold spell crisis statewide I have always felt communicated with, all questions answers and gracious and professional interchanges. I highly recommend all the services provided. I have been exceedingly pleased with their services.
When the process started, the group that came to clear our furniture out of the house were very through. They covered and sealed our furniture in plastic to protect it in the garage. The ladies that were sent to clean and restore our home were very efficient and responsible. They cleaned our home from ceiling to floor including steam cleaning our carpet and furniture. The guys that came to move our furniture back in were very careful with everything. Marta Hernandez was very helpful to walk us through the process to restore our home, Chris Landerville worked with us daily to reconstruct our home as close to the original as possible. Jeff Carder was extremely helpful in overseeing the entire process, from establishing the damages to our home, helping us locate a contractor and working as a liaison between us and our insurance adjustor to complete the job.
Lisa and her team were fabulous!!! Pleasant to deal with and quite knowledgeable regarding policies and procedures. The entire team worked very hard to help me in my time of need.
Thank you Lisa, Dolores and Anitsa ( sorry if the spelling is wrong)