The crew were efficient, careful with my possessions and my home, and did an absolutely superb job of cleaning my house. The air duct cleaners were very thorough about getting all the soot from the fire smoke out of my ducts and HVAC unit. My house has never been cleaner.
Every person I came into contact with was kind and professional. They were on time and worked rapidly and carefully. Unfortunately I did not understand all they offered and did not use their flooring people because I was never offered flooring options and contacted a flooring company that will take care of my needs in a timely manner. I give a 10 plus to all people in your organization.
I felt like the team really took care of us. Great communication throughout with Max providing daily project updates. Max also provided a detailed timeline and set expectations early on in the project. My wife said that the workers were extremely careful with our home and always pleasant.
Then the real test.. mold remediation passed the quality air test by Culley Environmental.
good work, so far. good interaction with teams and team leaders. helpful in my understanding of charges. (Still some items to be completed.)
It could be better if there were a single person to coordinate all of your work so I don't have to deal with multiple "teams" and "managers". They were all helpful, but having a single coordinator would be an improvement.
Also, it would be better if you recognized that I am your customer, not the insurance company! There was confusion in having to deal with both you and the insurance company! But, most of the confusion seems to have been cleared up.
The staff arrived on schedule with sufficient personnel to handle the job properly. The lead person, Lisa, kept us informed about the progress of the job. Marta did a great job coordinating all aspects of the repairs and working with the adjuster so that things stayed on schedule.
The teams were very careful with our property.
I have already referred ServiceMaster to a person in our neighborhood that had fire and water damage to their home.
My experience with ServiceMaster was very positive and I would recommend them.