The team arrived quickly and was very professional and knowledgeable. They helped remove wet items from the basement and either threw them away, or took them outside to dry. They also performed tests to check the level of water saturation in the affected areas and then came up with a remediation plan. The Supervisor stopped by one day to explain the progress to me. All in all, the ServiceMaster team took care of everything and my basement is now dry with no residual damage of the flood.
They were here when they said they would be. THEY MADE ME FEEL VERY SECURE AND RELIEVRD MY PANIC.I AM A widow. And this was the first big incident since my husband has passed. THE YOUNG MEN were very proffessional, comfotting and kind. I WAS SO LUCKY TO GET THIS COMPANY.THANK YOU SO MUCH.
I was very happy, relaxed and thankful to the personal and kindness shown to me by all of the people who came to help pack, survey and their kindness! Thank you all for being so professional and taking a personal interest in my situational!
The integrity and gracious social skills of your staff is the most important reason I love your company, followed by the expertise of your staff and their commitment to excellence. Jesse, Trevor, Charlie, Jon, and Ralph could not have been more gracious, or given me more confidence in the work you guys did for me. They should all get raises! Also, interestingly, the same day your staff were here, a roofer from a different company came to look at the roof, and he said he USED to work for ServiceMaster; he was both not competent and was very dishonest with me, which I know because I already had two other roof estimates which I had confidence in. Thank you for getting him off your staff. I hope you will always prioritize hiring people of integrity; I'm sure it's why your business is so great and your reputation is so strong. Thanks, ServiceMaster!
Prompt, responsive, efficient, and understanding of the urgent needs of the customer. Not the first time I have used them. Would definitely recommend their services and use them again, if needed (God forbid).
Jesse came to our house the same evening I contacted Servicemaster. He was extremely friendly an walked us thru all the steps of our water remediation. He helped us with our insurance adjuster. I cannot say enough about how pleased we are with Servicemaster