The servicemaster workers were great. Especially on day one when our game room needed immediate attention to remove moisture off the saturated carpet. Furniture had to be removed as well as a piano.
Workers were instrumental in diagnosing what had to be done and they quickly set up dehumidifiers and fans in our wet game room.
brian and his team helped me through this complicated process. they were there every step of the way telling me how to save myself money and what to during the cleanup process. I cannot say enough about how I was treated through this whole ordeal. they were there from start to finish. I cannot recommend ServiceMaster enough.
Beth did an excellent job of explaining what she was going to do and did a nice job of cutting out the damaged area and cleaning up afterwards. All this with a cheerful and friendly maner
Everyone in the mitigation group was very professional and sympathetic to our situation. They were very knowledgeable and friendly during the mitigation process and left ever thing clean when they left.
Hoping the restoration process goes the same way.
Thanks!
I think everyone one of the men I delt with was kind, understanding, and knowledgeable. I want to give a shout out to Joe Kocott he helped me so much. The plumber I had charged me twice 252.00 and he went to bat for me. To try to get my money back. He told me he hates when people take advantage of other people. It happens to me all the time. But he is a valued employee and a great asset to the company. Please let him know how outstanding he was to me.
All of SMs staff cared about our home. Knowledgeable, courteous, and friendly, they answered all of our questions. Always on time and thorough when working.
Well trained teams of employees visited multiple times after a leaking pipe created a problem in my kitchen. The water puddled in the lowest point in the kitchen floor (a corner under refrigerator).
Before the first team's arrival, we moved the refrigerator to middle of kitchen
and mopped up the puddle and washed floor with diluted chlorine bleach. The leak found a
way behind cabinetry and onto the carpeted hallway outside the kitchen.
The visiting teams were polite and personable.
They were skilled and efficient in the work.