This was probably one of the hardest things to have to go through as a homeowner. After purchasing our home, we were evacuated by the Carr Fire. Upon our return, our family began to get sick. We had hired someone to make a minor repair on our home and he discovered we had mold. After hiring an environmental company suggested by ServiceMaster, the environmental testing company determined that we had the mold genus types: Stachybotrys (aka ‘black mold’), Hyphal Fragments, Aspergillus/Penicillium Periconia/Myxomycetes/Smuts, and Chaetomium in our home. From day one, ServiceMaster stayed in touch with us to explain the time and process of mold remediation. They worked with our family's schedule and made every arrangement necessary to ensure a successful remediation process. Michael was both courteous and professional while here. He checked on our home probably more than he needed to but that gave us peace of mind. Thank you to Shawn, and Jordan, our rep, for hanging in there with us until the end. Excellent recommendation for duct cleaning and sanitizing as well. So glad we chose your company!
The ServiceMaster people were here very quickly and started the work of drying out our home immediately. They were very good communicators and made sure that we understood how the process worked and what was next. they were here every day until the process was complete and the house was deemed dry and ready to rebuild the kitchen.
All of my questions were answered before I asked them.
Doug, Terry (?) And Doug were super clear about what was going to happen next. Doug did all the communicating with my insurance adjuster so I didn't have do anything. It was all happening the week before I had to go back to work. I teach high school so this should've been a super stressful time of year. All three gentlemen were very conscientious about how stressful the disaster situation could have been for me, the homeowner.
I would highly recommend ServiceMaster by Cronic.
I also put a note on YELP in your favor.
Good communication throughout the process and everyone has been very respectful that this has been a very trying time for me and they have gone out of their way to keep me well informed which, in the process, decreases stress. Thank you