The guys treated me with the utmost respect, always very professional & friendly!Ed Smith, Joel & all involved did a great job in all aspects...... I can,t think of a negative comment about this company! Susan in billing was extremely informative and also very professional;she treated me like a longtime friend & in a frustrating situation as your kitchen flooding is stressful enough....so thank God they didn't add to my stress. They were very accommodating in times they came...always at MY convenience
They agreed with me that it was an "odd request" (by our insurance company) to cut square holes in the drywall and then be directed to take out the shower compartment when, on the previous day, a plumber had replaced the shower cartridge, and the plumber advised me that the water leak may have been stopped by replacing the shower cartridge. In other words, there was no need to go further and cut holes in the drywall or remove the shower compartment when we were then in a wait-and-see mode to watch the area for a period of days so that we could verify as to whether the water leak had been stopped.
They were very kind, helpful, informative, and professional. They were respectful of my home and belongings. I would recommend this company to anyone who came across this kind of problem in their home.