ServiceMaster provided immediate service; during the time their personnel were addressing our situation we had contact with 7 different persons. Every one, without exception, was courteous, careful in carrying out the mitigation, reassuring about the process that was required, well-informed about legal and technical issues involved, and showed expertise in the work. There was constant contact with the insurance company to make sure that the insurance company was aware of the extent of the mitigation work that had to be carried out.
The team that came to service my house, Kyle and Rebecca, were very professional and thorough completing the job. They kept me informed of what they were going to do every step of the way. ServiceMaster was able to ease my mind during such a stressful time.
you were here 2 hours after I called my insurance company. We got a lot of the standing 3 inches of water out thru the floor drains. The drain in the carpeted area had been covered with plastic because of smells. We cut the carpet and pulled up the plastic before your company got there. The people were very friendly and got right to work. Our partially finished basement had flooded from a check valve in our water system. They vacuumed water out of the rug and took it out. They took it with them to dispose of. That was great! Then they put dehumidifiers and fans everywhere. They checked the moisture levels in the drywall, the cement floor, and the furniture daily. when all was said and done, we only lost the carpet. Amazing.
They were very quick, efficient, informative,(answering all our questions) and extremely polite. Every individual I dealt with was kind and courteous. Doug, Kyle, Luke and John were all very friendly and patient in answering all our questions.
Each and every employee conducted their work in a very professional and courteous manner!. They were extremely prompt to address my situation!.. I am extremely satisfied with their professionalism and would highly recommend this company!. TWO thumbs up for all your employees and representatives!
We are not in the area of the home you are servicing but I must say everyone has been very informative as to what is being done and why. Everyone I have talked to has been most courteous and helpful, it's been a pleasure doing business with you under these awful conditions at our home, thanks for being so considerate. Leona [LAST NAME REMOVED]