Immediate response (was literally - In The Middle of The Night - in my case), they respond 24/7 365 days a year !!! Very professional thorough inspection of damaged scene, including full scope of the house and photographs. Competent response to all and every question from the beginning of the process and consistently through the work together. Great meticulous cleaning service! The actual restoration has just begun, and i am already seeing immediate improvements! Cannot wait to see the final results! Special THANKS to Kevin (co-owner) and Sharon - more than pleased with all your help and expertise !!!