After a misunderstanding on my part, Sharon got back to me to explain the relationship between Service-Master and State Farm. Sharon advised she had spoken to State Farm on my behalf, but, as of now, I have not heard from them. I am quite anxious about State Farm dragging their feet and having had John Duty's and Sara's word that I was insured for this particular problem after they came and looked at the previous repair and assured me it would be covered. I'm extremely displeased that John Duty refuses to speak with my representative. This whole situation could be resolved if someone got to the root of the problem. What about the drain spout outside? You can't find a problem if you don't look and I watched the State Farm claim's guy as he stood in my basement and walked around outside period.
Immediate response (was literally - In The Middle of The Night - in my case), they respond 24/7 365 days a year !!! Very professional thorough inspection of damaged scene, including full scope of the house and photographs. Competent response to all and every question from the beginning of the process and consistently through the work together. Great meticulous cleaning service! The actual restoration has just begun, and i am already seeing immediate improvements! Cannot wait to see the final results! Special THANKS to Kevin (co-owner) and Sharon - more than pleased with all your help and expertise !!!