They picked up the phone on Easter Sunday, showed up on time on Monday as promised, assessed the damage, listened to our concerns, did the work, cleaned up and left. They were pleasant, prompt and professional.
When your home has been damage, and you need help, that level of service is the best remedy.
The workers were very informative and did a wonderful job representing your company. Frankie and Parker did an awsome job! Both were very hard workers and respectful to our home while here.
My experience with service master was sweet, (bitter) due to the lack of communication on my
home insurance part. Daniell, who works in the Lovejoy office went over and beyond her job to assist me with the disaster at my home, they(service master) field guys were very informative, they explain the services provided to my home which put me at ease there friendly and most of all show that they care. Because of these reasons, I most definitely would recommend service master.
The entire team was courteous and professional from start to finish. The team found additional damage that was not found on the initial inspection and documented what it found. Team members explained what they were doing and why. After I sent a reminder about the debris it was taken care of.
Service was prompt and thorough. Kelby Crosby and his team were thorough and checked with me to make sure all was done as I preferred. The follow up crew to remove the debris also were thorough and made sure I was satisfied. I am pleased with the results.