I have a list of likes:
1. Quick response to my request for service.
2. Competent Crew - They worked together to get the job done expeditiously.
3. Courteous Crew - they listened to and understood my needs.
4. They were respectful of my home and property
5. The finished product was excellent - The odor from the damage was gone
6. I could easily move on to the restoration stage of the damages.
We were very fortunate to have ServiceMaster by Mason's restoration services recommended for hazard cleanup by our homeowner's insurance. They are the most professional and courteous service team I have ever had the pleasure of working with! We had a furnace puffback and soot was everywhere. The cleanup and restoration services were managed in a very organized and careful manner. We really appreciated the level of care everyone on David's team took to clean and secure my family's personal belongings while the restoration took place. We are also very thankful for Ryan Mason's extensive experience dealing with insurance companies. It was a relief to have Ryan and his team work directly with our insurance agent during the restoration. This helped us to maintain our daily routines like going to work everyday while the cleanup was happening. Thanks to everyone at ServiceMaster by Mason!
The Morgan Family
It was Wednesday morning before Thanksgiving, I had a house full of guests when my daughter mentioned she heard running water all night in the finished basement/bedroom. Sure enough, there was a leak! I called ServiceMaster and they called me back within half an hour. I was told they would come by within 2 hours, AND THEY DID!! Very impressed with the service and promptness - they basically saved the weekend! My basement is dry and NO ODOR!
The caring and concern with emailing or talking to me during a most stressful time.
Again, it was a great company to deal with during a most stressful time.
I would definitely refer anyone to them.
I am clicking on the button below to share my name as long as no address or phone number is
given out without my authorization
The men were all very professional the cleaning was excellent. The only problem is my bed is now lopsided, 4" off ground at one corner and 6 inches off ground at other corner. I have a handyman coming on Monday to hopefully correct the problem
Everyone was very efficient and helpful. I can't stop praising all the men that came and how wonderfulthey were. They took over and did everything with such speed and accuracy. A special thank you to Carlos for everything.
The technitions were very thorough and quick. They were friendly and courteous towards me and answered my questions and Jeremiah was very imformative and quick to answer any phone call I made to him. One of the best services I had in my home. Thank you