We were so relieved to have actual professionals taking care of our mold find, especially after we inquired about a couple “treatment plans” from other companies. Ryan came in with his gear and showed us the real deal the others missed (like, 98% of the mold). He took air samples to send out. He had a logical plan forward that we felt absolutely positive about. This team made the others look like clowns and charlatans. We were thoroughly informed of what was being done and why, and I actually felt safe in my own home. There were many layers of inspection and testing, yet it was all done quickly. I’d recommend anyone with a mold problem to seek this team immediately. You’ll be wasting your time and money with anyone else!
I have a list of likes:
1. Quick response to my request for service.
2. Competent Crew - They worked together to get the job done expeditiously.
3. Courteous Crew - they listened to and understood my needs.
4. They were respectful of my home and property
5. The finished product was excellent - The odor from the damage was gone
6. I could easily move on to the restoration stage of the damages.
We were very fortunate to have ServiceMaster by Mason's restoration services recommended for hazard cleanup by our homeowner's insurance. They are the most professional and courteous service team I have ever had the pleasure of working with! We had a furnace puffback and soot was everywhere. The cleanup and restoration services were managed in a very organized and careful manner. We really appreciated the level of care everyone on David's team took to clean and secure my family's personal belongings while the restoration took place. We are also very thankful for Ryan Mason's extensive experience dealing with insurance companies. It was a relief to have Ryan and his team work directly with our insurance agent during the restoration. This helped us to maintain our daily routines like going to work everyday while the cleanup was happening. Thanks to everyone at ServiceMaster by Mason!
The Morgan Family
It was Wednesday morning before Thanksgiving, I had a house full of guests when my daughter mentioned she heard running water all night in the finished basement/bedroom. Sure enough, there was a leak! I called ServiceMaster and they called me back within half an hour. I was told they would come by within 2 hours, AND THEY DID!! Very impressed with the service and promptness - they basically saved the weekend! My basement is dry and NO ODOR!
The caring and concern with emailing or talking to me during a most stressful time.
Again, it was a great company to deal with during a most stressful time.
I would definitely refer anyone to them.
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