Rapid response to evaluate my issue, courteous employees and a great explanation of what to expect in the restoration process. Phyl is very professional in his appearance and demeanor. Technician Sean was great to work with, too. I won't hesitate to hire this firm again if the need for their service arises.
When my mom’s house flooded due to a burst pipe, Shawn Demo and his team were amazing. They showed up and hit the ground running right away. They were hard-working, friendly and extremely efficient. Shawn went above and beyond to make sure he was always accessible throughout the entire cleanup process. We appreciate his help and would recommend him 12 out of 10 to anyone in a situation like ours.
Servicemaster providers were very thorough and knowledgeable as well as clean.
I can't say enough about Sean and Josh who were the onsite technicians who went through our 1800 century house after a water leak in the upstairs bathrooms that went through to the basement, affecting the first floor bathroom walls floors closets as well.
Sean was very knowledgeable in spotting the source, removing the affected areas of wetness and debris. Both technicians left our home spotless of debris that needed to be removed.
Collin in the office who was our case manager, was provided pictures and a thorough scope of area affected which in turn was put into a report for our insurance company.
Collin returned calls immediately when a question or concern needed to be answered.
Servicemaster by Mason provided excellent and immediate cleanup and mitigation as well as prompt overall reporting as to the scope of work that needed to be done to our insurance.provider.
I can't say enough about how appreciative we are to have had Servicemaster by Mason take care of our home.
Many thanks
Barbara Essex CT
They were very helpful and here the next day I have to give a lot of credit to Colin one of there younger workers very professional and helpful He a keeper and the other guys also very good Thanks well appreciated
Very professional- I called the day I realized I had a problem and the owner (phil mason) was there. This was a Saturday.
The fact that he showed up on the weekend was all I needed
David Lucchesi
We were so relieved to have actual professionals taking care of our mold find, especially after we inquired about a couple “treatment plans” from other companies. Ryan came in with his gear and showed us the real deal the others missed (like, 98% of the mold). He took air samples to send out. He had a logical plan forward that we felt absolutely positive about. This team made the others look like clowns and charlatans. We were thoroughly informed of what was being done and why, and I actually felt safe in my own home. There were many layers of inspection and testing, yet it was all done quickly. I’d recommend anyone with a mold problem to seek this team immediately. You’ll be wasting your time and money with anyone else!