I was extremely impressed with the professionalism and integrity displayed by everyone we encountered. From the person who answered the phone to the person who completed the work and everyone in between. All conversations were personable and everyone showed empathy to our situation.
Sarah and Omar made us feel calm, and gave us confidence that our home would be cleaned; from the walls to our picture frames and everything in between. I love that they cleaned our air ducts so we don't have to worry about the chemicals circulating with our heat and air conditioning. They have called us several times throughout the process to make sure we are happy with their progress, and to ask if there is anything else they can do/clean.
Good communication. All techs seemed knowledgeable and professional. All techs did well cleaning up after themselves. Majority of contractors do poor job cleaning up before leaving but not ServiceMaster.
Our Service Reps Marlin and Chris were outstanding. A flood in your home is a devastating experience, but having a service that could come in and immediately take care of every detail from initial clean up and abatement to the finishing touches of putting furniture right back where it belonged was amazing. And even better, they worked directly with my insurer (USAA) and were able to seamlessly coordinated to make sure that everything was taken care of with out my need to broker any details. As awful as our flood was, the aftermath was worry free!