Oh goodness where do I start?
Jesse is a hands down 10! He has been so shocking through this process. When there's an unexpected leak you're never ready for it. But, Jesse educated us through the while proces and next steps. He communicated with me with every step of the way, through all the findings, and the expectations were met without a doubt. I'm so extremely happy with Jesse with Service Masters, I didn't feel like any question i had went unanswered. He made my family and I feel comfortable and happy with the process. We'll definitely keep Service Masters in mind!
After our slab leak on the first floor in our home, Hector was first on-the-scene to inspect the extensive water damage. He talked me thru the process and I felt a sense of relief! From start to finish, Hector and the team was extremely professional, on-time, polite and extremely helpful. In my humble opinion, the BEST company out there. The customer service department is wonderful and very helpful. I never felt alone during this process—Jistca wonderful group of people who work for this company! I’m bee grateful for the excellent job they did drying out the floors and the pack up of our belongings.
Everything, the way they come in they explain everything that they’re going to do, they take the time to answer any and every question that you may have, they are courteous and professional. But they understand that the reason they are there is because you had a loos and they are very sympathetic to you. Again I say I love everything about Service Master
It all comes down to Juan Cisneros, the lead technician on our job. He was unbelievable. Attentive, professional, knowledgeable and very prompt. He helped us navigate a personal disaster and guided us through working with our insurer. I can't recommend him enough! If i had a service business, I would hire him!