The "job" was done! Could you PLEASE get our name right? As I e-maied you before, the insured is CHARLES [LAST NAME REMOVED]
NOT "[FIRST NAME REMOVED]"! Thank you for making this correction. Karen [LAST NAME REMOVED]
The team came and went to work immediately, always were on time, willing to be working around our schedules. One of the team member Dakota stayed one the entire project duration, making sure the work was completed to our satisfaction.
They understood the job that had to be done. They did not leave a stone unturned. Mitch and his crew were professional in all ways. We felt very comfortable having them in our home. [FIRST NAME REMOVED] and Lillian [LAST NAME REMOVED]
The quality of service and the attention to detail. We had a small kitchen fire and Service Master came in and took care of us. It was amazing to learn how many things soot can get on and Service Master cleaned absolutely everything. They cleaned every knick knack, every piece of silverware, all of the dishes, every spice in our spice drawer. They brought huge fans in with HEPA filters which was a huge help due to my sons allergies. They made our home safe to live in and we were so grateful.
SM is a great operation. And I do not use that expression lightly. There approach to our unfortunate situation was priceless. I have already recommended SM to many people who may find themselves in a similar situation.
They were all polite, considerate and made every effort to pick up the mess from the flood and the removed items, such as soggy insulation etc. They were also very efficient in placing the necessary fans around to dry out the rooms.
We will certainly recommend your company at every opportunity.
I just hope you submitted to our insurance company the massive amount of damage so we will get some recompense.