We had an UNEXPECTED water leak in the second story of our home. When we contacted the insurance company, they gave us 2 names to choose from for cleanup. We unknowing anything about either company chose Service Master. We definitely made a great choice. They were prompt in calling us even though it was 8 o clock in the evening. Expressed concern for our situation and were out at our home the next morning,an hour away, and got right to work. The employees showed professionalism, thoroughly explained the procedure, and made us feel very comfortable leaving our home in their hands. The next several days they continued to work diligently to help us get our house into a situation where the contractor could come in and do what he needed. I would HIGHLY recommend this company to anyone in need of these type of services. In a desperate and devastating situation where you are very vulnerable, you want to feel like the people who are their to help you,can be totally trusted with all of your personal belongings and your home. THESE ARE THE FOLKS FOR THAT JOB... [NAME REMOVED]
The professionalism of the young men that did the work. The company's quick response to my situation and how quickly it was resolved. The work was done in a neat, orderly fashion. The insurance adjustor even commented on the "neatness" of the work done. In other words, they didn't just "rip" it out.
Everything that ServiceMaster needed to do to clean up my house was explained to me clearly and quickly from beginning to end. Every employee I dealt with was friendly, knowledgeable and efficient. I was very well taken care of from the initial phone call to the end of the clean up. I would highly recommend them to anyone having to deal with any sort of messy situation that requires professional cleaning! :)
(You can use my first name but please do not use my last name to promote ServiceMaster.)
I, of course, like the very effective service you provide. There was a horrible leak in my attic resulting in multiple leaks in my new, beautiful kitchen and utility room. Your technicians were quick to respond and to set up the equipment to begin the drying process. They checked on the progress frequently,, and didn't remove the equipment until 100% of the moisture was gone.
However...my husband's and my favorite part of dealing with your company was having the pleasure of meeting and dealing with all the employees. Everyone from Rebecca, who called prior to every visit, to Trevor, Juan, and the other technicians who came out to set up, monitor, and remove the equipment. They were highly professional, friendly, kind, and trustworthy. If anyone has an unfortunate event occur in your home requiring water and moisture extraction, my husband and I would HIGHLY recommend this company.
By far one of the best customer service experiences that I have had in my 3+ years living in Corpus Christi. Rebecca and her entire team were amazing, thorough, considerate, compassionate and patient. From the moment that she received the referral from my insurance company she began trying to contact me (even though it was after hours). From that moment on she has been a God sent. She and her team communicated with me every step of the way and went above and beyond to ensure that my family was able to enjoy Christmas at home. They worked tirelessly and thoroughly to ensure that it was clean. She went above and beyond in so many ways, even encouraging me to text or call if I had any questions. She was kind and considerate, even assisting me on Christmas Eve! She worked as the liaison between myself and difficult people which was absolutely above and beyond. This was one of the most traumatic events of my life and she made it bearable. I cannot say enough about her level of professionalism and her overall great spirit. Her and her team deserve to be recognized and compensated for the work that they did and the great attitude that they had while doing it. Thank you again and feel free to call or email with any questions or concerns.
Coming home and finding you have two rooms that have been flooded is not a happy experience. What made this tolerable were the professionals from Service Master who removed now wet board, insulation and carpet and then dried out the wooden structure so that repairs and replacement could be made. It all started with Chris Mitchell who came to assess our predicament. His professionalism and courtesy were amazing and it made me feel I had chosen the correct company to fix our problem. Basically he eased my mind.
Trevor and his associate were prompt, very professional, courteous, very informative and friendly throughout. I would definitely recommend ServiceMaster to our friends. Thank you for your service. Henry castro