Everyone was very nice. They did a great job. They explained everything to me that they were going to do. They also made sure I was happy with the results. They cleaned up their mess and Shon came and checked on their work and made sure everything was done. I am very pleased with them.
I almost didn’t recognize my house. Your crew did such a great job deep cleaning the carpets and cleaning the whole house. I was totally amazed how the house shined on the inside and how fresh it smelled. Excellent work done by ServiceMaster. Definitely will be using you again when I need work done.
I could not have been more pleased with the service we received. From the people I spoke with on the phone to the technicians that came to our house, everyone was courteous, knowledgable, and prompt. I wish everyone I dealt with in the service industries sector would provide the same level and qulality of service as ServiceMasters.
We had a water pipe break and flooded our basement. At this point we are waiting for some repairs for the carpet to be re-stretched and clean. So far it has been an excellent job. Josh came to the house the very next morning and began the process of drying the pad, carpet and walls. He was very informative about what was going on, took extreme care not to scratch the hardwood floors bringing in the equipment and kept us informed of when he would be back. He was working on other emergencies at the time but we always knew he had our project on his mind. Shawn came to pick up the final few pieces of equipment and was very helpful also.
Again great job and expect the final process to occur with no problems.
We were very impressed with the prompt response after our water pipe broke. Each one of your team members were very courteous and introduced themselves when they arrived. Each employee explained what task they were performing each day and gave us daily progress reports and provided us with excellent service.