The water supply line to our refrigerator ice-maker burst and leaked water all over the hardwood floor and into the basement. After we got a plumber to shut the water valve which was located behind the built-in refrigerator, ServiceMaster came to do remediation. Marvin and his crew measured the moisture in our walls and floors, removed the baseboards and drilled holes into the wall. They then set up equipment in our kitchen and basement. Marvin came by the next day to check on progress, moved some equipment around and then came back 3 days later to do a final check. Their actions saved our wooden floors! Marvin and his crew were truly awesome - professional, courteous and friendly throughout. Highly recommended.
The workers came very promptly. The crew was very courteous and professional. The water damage was extensive due to ice dams. I was so surprised that the buckled hardwood floor were flat again after the crew used vacuum pressure to get the water out! I was very pleased with the work!
Every person (techs/office personnel) that was involved in this unfortunate situation was knowledgeable, informative and polite. They explained the entire process upfront. The on site crews cleaned their work areas after the remediation was complete.
After the clean up, Patty inspected the apartments. She was not completely satisfied. Patty notified me that the crew was going back in to complete the work to her satisfaction. Also the work was done in a very timely manner. Thank you!