I was pleased with the process. Everyone was friendly, courteous and kind....from the dispatcher to the actual on-site workers. Everything was explained to me with regards to the work being done. It was a very professional group and if I had a need for them again, I wouldn't hesitate to reach out/use them.
Fast responce time. Set up equipment to dry everything . Checked daily moisture till everything was dry. They removed all damaged flooring rugs, and cabinets. The only thing thst could be made better is they should call customer to arrange time they are coming each day to take moisture readings so the customer can arrange there daily errands or be home from work.
Orlando Rodriguez and his crew were very respectful of your merchandise and understood very well what the ramifications would be from battery explosion and fires and the chemicals that are distributed around the area That was on fire
The people who came to do the work were great.
However, I was very disappointed with not being informed by the office what was going to be happening. Also, when people were going to show up.
I did get an e-document from you to sign for the insurance company. I couldn't sign it or see what it was about. I guess my Kindle wasn't compatible. I did request two copies of the paper work.
The were very friendly and they went right to work. All the floors were all ripped up so fast.
The mess from the floors was cleaned up too. They took all the trash with them. THANKS