Friendly and knowledgeable person answered the phone. They came out quickly, (the next day) & accessed the cause of the problem, called me with an estimate, then did the repairs right away & on budget. Couldn't be happier.
I like that at the time of an occurrence Service Master has those dryers and dehumidifiers in my house within a day of my call. It's a relief to get water damage under control immediately. I'm not so impressed by the restoration, because the person was supposed to come to my house on Tuesday this week, but didn't bother to call and cancel. Further more, it's been two days and I still haven't received a call to reschedule. I'm thinking of hiring someone else to do the restoration.
The service technicians arrived very quickly. I'm sure that our emergency was relatively minor compared to others, but they made us feel like it was important. They were very professional and worked quickly to mitigate the damage. The communication throughout the process was excellent, keeping us informed on the progress all along the way.