ServiceMaster Fire & Water Restoration by McKenzie/Taylor Googleplus-24

   86 Reviews
5729 Main Street, PMB #242
Springfield, OR 97478
(541) 726-8200
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Recent Reviews:

May 17, 2017
N.B.
Harrisburg, OR
Very prompt, friendly, and knowledgeable.
April 17, 2017
J.L.
Eugene, OR
Very efficent job. Mike & Chris were always pleasant & courteous. Everything was expand thoroughly, and they handled our personal items with care. Mike always followed through with the work. Awesome young man.
April 15, 2017
Abdul Succar
Eugene, OR
Quick response and satisfying service and knowledge Will recommend them to everyone
April 8, 2017
G.C.
Creswell, OR
Tim was great, knowledgeable about our needs, and he advocated for us with our insurance.
April 4, 2017
S.B.
Eugene, OR
Tim was very conscientious, knew exactly what to do and explain process. He was the person who kept me best informed. He checked on the rain drips in dining room often. He gave value added---even took tenant's garbage cans to curb. In examining the bill, it seems that the dehumidifier and fans were extremely expensive for time used. (after all, renter paid the heavier power usage.) $2700 was hefty price, considering that additionally Pac. Abatement and McKenzie Taylor, roofer costs were additional. If I had the expertise I would have tackled project but had to put it in the hands of the expensive are pros.
March 21, 2017
Rocco Luiere
Eugene, OR
Incredibly helpful and professional staff. Tim and his team were truly top notch.
January 22, 2017
Donna Norvell
Springfield, OR
I was impressed immediately with the quick response to my need and the friendliness and professionalism of Tim when he came to my home on January 16th to see the damage. He was able to arrange for Trevor and Mike to come the next morning and evaluate the situation and set up the big fans and Dehumidifier right away. They were wonderful young men and totally trustworthy in my home. I had no problem allowing them to come and go in my home when I was gone. They did an excellent job all week long and I would highly recommend them. Tim came back on Friday, the 29th, and did a fantastic job of removing the equipment and cleaning up. He was very gracious and professional. I definitely would recommend Tim as well. Thank you for having a Company that truly gives excellent customer service. I have forgotten the name of the sweet receptionist that I spoke to initially but she is excellent!
January 19, 2017
Ray Broderick
Springfield, OR
prompt, competent, courteous, careful Tim oonand his crew were/are first rate.
January 15, 2017
Rick & Christi Cricow
Eugene, OR
We have been unfortunate enough to have had two disasters in our home over the years, and ServiceMaster/McKenzie Taylor took care of both. You employees are first rate--reliable, absolutely meticulous in their work, people you feel happy to have in your home. When you are looking the damage to your home in a flood, or ice storm, or fire, they come in and make the situation manageable and get it under control. Can't say enough good about your services.
January 14, 2017
Don Murray
Eugene, OR
We cannot thank you enough for your quick response and immediate help when we had water damage at our home that is on the market. Leo called us immediately and is walking us rhrythe whole process. He is amazing and made the entire situation less stressful. What a great guy! Thanks for every The Murrays
December 29, 2016
S.P.
Eugene, OR
good on going communication
December 18, 2016
Larrian Thompson
Springfield, OR
I am extremely pleased with your services. Everyone of your guys were very helpful every time they came. I would highly recommend your services. Thanks
December 17, 2016
Jeffrey Rhoades
Marcola, OR
I was completely informed throughout my whole experience.
December 11, 2016
M.G.
Eugene, OR
Tim and his crew Benny, Mike, and Jesse did a great job in finding and drying the problem area. They understood how inconvenient it would be for us to under go the drying process and kept us informed everyday. As soon as the drying was done they had a plumber come in fix the pipe, reset the sink, and reattached the dishwasher help us through this transition time. They are dedicated employees. Thank you.
November 20, 2016
K.T.
Springfield, OR
Tim worked very hard to be sure things were completed with the best possible outcome.
November 8, 2016
D.G.
Pleasant Hill, OR
Very responsive. Professional, pleasant, efficient workers.
October 25, 2016
D.F.
Veneta, OR
Prompt and polite. Thorough.
October 11, 2016
J.J.
Eugene, OR
Very professional, courteous, prompt, and skilled workers.
October 3, 2016
S.E.
Eugene, OR
Yourcrew got in here right away, did the best they could working around me when the insurer either refused or failed to honor Mr additional living expense contract with them, and maintained a great attitude toward helping me in spite of the fact that I had no choice but to use my kitchen daily during dry out which negated the positive effects of negative air pressure. I'd have loved to have had McKenzie Taylor bid the repair work in my home no matter how far out you're Scheduling work.
September 24, 2016
C.C.
Eugene, OR
Your people were courteous and didn't waste any time getting things done.