ServiceMaster was very quick in coming to our home after the storm. They did a wonderful
job with the clean-up and board-up. Nick Ratajczak, Tayja Gates and Tyrone were wonderful
to work with.
Dustin and T were very polite and guided me thru there process. The only disappointment, the walls, ceiling, ceiling fan and window were not washed, I had to do it myself. I hadn't noticed at the time, since I had just lost my husband the week before in that bedroom.
They had a quick response initially, evidently listened to scanners to learn of the fire incident. They immediately got the house boarded and secured.
Subsequent tear-out was slower, perhaps due to my misunderstanding of the process with the insurance company.
Smoke mitigation was successful leaving no residual smells in the house.
Great service, Nick came out right away to assess the damage, make recommendations then complete the remediation. The service master crew did a great job on all phases and helped with the overall plan to put my cottage back together. I recommend them for all home catastrophes
Andrew (PM) was awesome to work with and was super nice. He answered all of my questions and was available if I had more. The team that came in to not only do the demo, but the monitoring and equipment removal were super kind and straight forward. My only issue was scheduling was a bit "random". Andrew came in during his scheduled time, but the demo & cleanup were very "hey we're half an hour away". One time no one was home and we needed to reschedule. I would use them again!
Jacob was very helpful with any questions I had. Never having dealt with this situation before, he put me at ease and I had total confidence in him getting the job done.