From start to finish, the team was incredible. We needed a Sunday night start to services and Garnett was able to get to us quickly. He was amazing to work with and I am very glad he was assigned to our work. He was awesome.
John, was knowledgeable and very caring, and understanding to our loss, showing true empathy. He immediately contacted another contractor (a mold expert) to come to my home, as he was greatly concerned about us and our home. He and his employees, did an excellent job, in trying to repair the damage done by the 1st contractor Hartford Insurance Company sent (Servepro)... because Servepro did NOT do the job correctly, and have potentially damaged our home by their incompetence. ServeMaster had done the best they could, given the fact the Hartford has been moving so SLOWLY, and weren't notified to come here until weeks had passed by.
Garnett was the guy who came out and was so nice after dealing with the situation we went thru. I would definantly reccomend service master if all your people were as genuine as he was. He is totally committed to his job and helped us get thru it. We had a water leak in our basement , what a mess to come home to. Garnett took charge and had it all cleaned up for us. Thank you Garnett!