The estimator that came out initially set the whole tone to the type of company you are and the kind of service you perform.
The crew that was sent out to do the work were very professional, hard working and friendly.
We take that as a part of what you are trying to model your company around.
What do I like? Where do I start. ServiceMaster was immediately on the scene with people and equipment. They promised that I would be satisfied with their service and they were serious about that promise. Any questions they answered immediately. Any requests they responded to immediately and they always followed up on requests and concerns. They were with us from start to finish and everyone associated with the company left things as nice or better than they found them. We may have had a disaster, however, meeting the people and subcontractors of ServiceMaster was a fantastic and fortunate experience. If I were to describe customer service, concern and treatment that discription would would look very much like the service we received from this company.
Had bathroom ceiling repaired after water damage. The repair was done by Irwin of Servicemaster. I can't say enough how pleased I am with the repair. Irwin was totally professional in all ways. He took the time to explain exactly what he was doing that day, was considerate in telling me when he was leaving and when he would be back, took extra care in blocking off areas to minimize dust, cleaned up after each day and his workmanship was exceptional. As well, everyone I had contact with at the office were very helpful. This is the second job I've had done by Servicemaster and I would not hesitate to use them again.
Everyone was so amazing at such a difficult time. I can't say enough positive things about your company and the great people who supported me. You made a very tough situation so much easier. Thank you.
The staff are friendly and approachable. I can ask many questions, requests and they did their job well. I did not follow up.They just did their job in a timely manner.And most of all they were well organized, left the job site clean, neat, and orderly everyday.