Each representative of the company was professional and thorough with their work. Before any equipment was removed, the project manager made certain the area was completely dry and assured me they would be available for a call if a problem arose. I was very pleased with the work and clean up of the soaked area. I definitely will recommend if needed.
Were available late on a Friday afternoon and worked through weekend to mediate. Great communication throughout and had the complementary construction department to work on putting apartment all back together. Would use anytime for emergency needs.
It worked and dried out my sub floors so I didn't have to replace sub floors. I had very attentive customer service!! I felt like someone cared and really wanted to help me get my house back to normal as quickly as possible.
They are a greal group Justin was awesome his customer service is great. He was precise on his list of things to be done and he kept on track. His personnel was very easy to work with and answered my questions very knowledgeable in answering my questions.
The people who came to us on Friday night, March 31 could not have been nicer. They were professional, courteous, empathetic and very good at their job. When they left, the house was just as clean as it was before the problem, but for the fans and dehumidifiers everywhere.
After having suffered a devastating flood to the lower floor of my condo, due to a water heater failure, I was blessed that my insurance company sent ServiceMaster out immediately. They took quick action, and because of it saved most of my furniture. They moved everything with great care, and boxed all of my breakable keepsakes. The expertise they showed was very reassuring, and the empathy they expressed, knowing how upset I was, touched me greatly.
The project manager, Jon Feist, is one of a kind! This man never refused a call from me no matter what time of the day I called. He answered all of my questions, and reassured me everything was going to be restored and taken care of.
I will be posting a testimonial in the public mail center, pertaining to ServiceMaster, for all to read. I am half way there, and now the reconstruction begins. I have no fear as I know I am working with the best.
I was most impressed by the speed at which the specialist arrived after my call, especially on a weekend of a holiday. RJ, the specialist was very thorough in spotting the extent of the water spread and coming up with a way to dry the carpets quickly. He was very professional and thorough in what he was setting up, and the results were fantastic. The carpets, pads, and walls all dried quickly so that mold didn't grow. I'm very pleased with the results.