Many aspects of the service rendered to me was outstanding, and I would recommend Service Master to my friends neighbors and family.
4 of your employees entered my home and were introduced.
They were informative and told me exactly what they were there to do and what I could expect.
They were polite and asked me if I had any questions.
They encouraged me to call if I had questions come up that were not answered.
The day of pick-up Brandon had an emergency that detained him. He kept me updated and let me know his eta later in the day.
Brandon was the lead person and demonstrated a calm attitude. He was kind and presented the condition of my home in a forthright manner. Brandon was knowledgeable and reassuring. He cut a hole in my ceiling like he was doing it in his own home. What a gem!!!
If I worked with Brandon I would make certain he was acknowledged for his outstanding care of my home and the situation I found myself in.
Many thanks for the care and concern that I received.
Robert was at the house within an hour or 2 on the Saturday morning our house flooded. He worked super hard to get the damage under control. Many thanks to him and the others who came out. Gwen was also quite helpful.
The people who came to our house were professional, clear communicators, and personable. They stated clearly what they would do, how long it might take, and what the next steps would be afterward. I had a question about local contractors that could come and fix the plumbing and repair the damage, and the ServiceMaster workers were helpful and gave me a number of options.
This is my second water-related homeowner's claim with Servicemaster running the clean-up. We've had a marvelous experience each time. They're quick, careful, thorough and communicative. Can't beat that!
I’m impressed with the cleanup of my home after a burst pipe caused water damage. They arrived quickly and had everything dry without causing any problems. They (Robert, I believe) was friendly, respectful, and thorough.
Your workers were extremely professional and curious. They tried they're hardest to save our hardwood flooring. My wife and I built our home, and she loved her floors. She passed away last August, so they mean a lot to me too. Thank you for your quick response.