Got the job done with efficiency. Technicians were knowledgeable, polite and were able to explain the restoration process prior to the process beginning. Paul and Stony were very helpful when they came for a visit. Paul helped me with my insurance claim. Thanks to all who were involved. I will recommend your company in the future.
1. Estimator was efficient and available.
2. Crew was nice and did a great job and also was accessible.
Although you didn't ask what I DIDN'T like, I will tell you anyway:
1. I called on a Friday morning and didn't get a return call until the following Tuesday when the rep said she was calling in response to a phone call I made "yesterday" - I wasn't happy with the delay in your response and assumed you were too busy to return my call, so I gave up and called another company. Fortunately, SM called me back before the other company got back to me, or else you would have lost my business.
2. Asking me to sign off on a phone app accepting the services as being complete without seeing any paperwork and the job being incomplete. I did not understand the process and the direct communication between SM and the insurance adjuster. The estimator could explain the process better at the time of initial inspection as I thought the contract was between SM and me when in fact the contract is apparently between SM and the insurer.
What an amazing job ServiceMaster did in response to our flooded home due to a bathroom water line break!!
The crew arrived within hours of our call and stayed until 3am working on water extraction and moving belongings to drier areas. For several days a larger crew arrived and moved our stuff to 3 pods for safe keeping before they removed the damaged carpet, tile, oak floors and drywall. They were professional in recording data on moisture, mold and asbestos before tearing down affected areas. Everyone was courteous and caring to us in this distressing time. Any question we had was carefully explained and we felt comfortable calling ServiceMaster at any time.
We recommend them without reservation for the thorough and efficient service they provided us.
Marty and Sherrill [LAST NAME REMOVED]
The two men that worked on my job were both very professional. They called every day before they came to give me a heads up about the time of their arrival. They arrived on time, they did what they were supposed to do, and they were highly efficient. They were a calming force in the middle of my own personal storm and I am so grateful for the people who have helped me!! Thank you for sending Jon and Russ to my house!