Your response time to our mini-flood was less than 2 hours. The team that arrived were professional, quickly identified what needed to be done and went to work. They explained what they were doing and made us feel like everything was going to be ok, someone would be here every day to monitor the progress and would not leave until every thing was done to our satisfaction. As stated, someone was here every morning, reported the progress and made the necessary adjustments. He was wonderful!
Initial contact was professional and to the point. Service Master handied the insurance claim...so far without a hitch. The crew was very well organized and worked well together. They set about their work with good attitudes and focus.
The person who cleaned my carpet was awesome, he took the time to explain to me how to care for my carpet and even told me how carpet is made . I highly recommend him, I believe his name was Mike ..... ServiceMaster does not charge extra for a hallway like another company I used. Very happy with the job I got. I had a dog who frequently urinated on the carpet and now all stains are gone ....yippee