Mark Holt and his team was a pleasure to do business with. The customer service was very outstanding and professional from beginning to end. The water restoration job was well done and completed on time. Further, Mr. Holt was very courteous and patience through my hectic insurance process. I would highly recommend.
I was amazed at the fast and friendly service that I received from service masters. Mark took his time and explained the full process to me and got the job done after the fire to my house. Thanks Mark and staff excellent job.
I so appreciate how quickly Service master responded to the call from our insurance company, they arrived within a half hour and went right to work. They were professional and put my needs and concerns first and foremost. In my opinion they went above and beyond for me. They guided me throughout the process , kept me informed of what and why they were doing everything that they did. They even went by our house in 10 inches of snow to make sure everything was progressing and sent me a picture to ease my mind. if ever the occasion arises again, I will request service master due to their outstanding work and attitude. Thank you so very much!
We could not have been more pleased with the timely manner in which our issues were addressed, and the professionalism that was shown in the handling of them. We were kept abreast of what was being done and the reason it was being done. We would not hesitate to recommend this service to anyone who was in need, and would be confident that they would be handled in the same manner. We could not be happier!
ServiceMaster was quick to arrive onsite - arriving just a couple of hours once I placed the call to my insurance company. The company completed the work in a very professional timeframe and manner. One of the ServiceMaster supervisors returned the following days to discuss with the demolition crew what needed to be completed. The ServiceMaster supervisor was very helpful in the process.
So understanding and was able to assuage my anxiety. When facing situations that need more than average clean-up understanding is of vital importance. They had a great "bed side manner". They were also professional and provided a comprehensive detailed assessment of the situation. They were also prompt in coming to my house. That too is essential.
You were fast, arriving almost immediately after being told of my problem. All personnel were clean, polite, as unobtrusive as possible and empathetic. There was a sincere desire to make our clean up as painless as possible. It was a miserable situation but ServiceMaster was definitely the pro and we're grateful for your services.
Staff were very efficient, courteous, friendly, and tried to make sure no area went untouched. If they ran across an issue, they informed me right away. I would highly recommend the team to friends and any business that may need the same services. All staff were very concerned about making sure the job was performed in a very professional manner and to our satisfaction. Thank you again for your restoration services.