I was very skeptical in the beginning; however, once I talked with Lucky and seen that his answers were very thorough, I knew that he knew what he was doing. Lucky and the ServiceMaster team were very professional and paid attention to detail. They listened to our concerns and questions about the restoration process. They took care of our personal belongings and asked us where we wanted things instead of just piling them up somewhere. There is nothing like knowing where your things are in a time when they are displaced. I appreciate all their effort, kindness and again, professionalism in our time of need. Yes, I would recommend this ServiceMaster team. Thank you so_____ much! S. [LAST NAME REMOVED]
They were ready to come out that night (it was about 10 p.m. on a Friday night.) Instead I had them come out Saturday morning at 8 a.m. They came on time, were efficient and polite, and quickly set about to dry out the flooded areas.
Sunday afternoon when they came back to check, they were able to unplug the fans, as things were dry. They will have someone take up the carpeting in the flooded bathroom, replace the padding, clean the carpet and replace it.