Eric was the responder. Even though it was after-hours, he had a professional attitude, and alleviated my anxiety, due to water flooding situation. His comments and experience throughout the whole interaction (over 4 days) are to be complimented. Please pass on to him, also. Our insurance took care of the cost, so that our hassles were certainly minimized.
Tom Uritta's work was Great!. He initially came earlier than on the first call for help. He was professional, explaining the work being done. He was caring , reassuring me it would get taken care of. When the rooms were dry, he showed us how he knew the cleanup was done correctly. In addition he communicated with the adjuster so repair could get started
Attention to detail and support. Tom was extremely helpful answering questions, and knowing he'd answered these questions before he treated me and my concerns with sympathy and respect.
Thanks Tom and thanks Service Master
Very propmt, tidy, informative. Ernie is a great technician. Kept me in the loop aND taught me about my damage aND remidiation. Terry is also very helpful and polite. Great company any if you have to go through the "pain".