We encountered friendly, hard working ServiceMaster employees, who treated our belongings with care, and provided for us the necessary information for services needed along with permission to carry out the restoration process. The team was happy to give us updates upon request and as restoration developments occurred. Very professional.
Here's the deal: We had water damage due to a plumbing issue. I called our insurance agent, who came over to the house to survey the situation. He shared his story with us. His home had been hit by a tornado. "Service Master was one of my first calls," he said, "and the work they did was exceptional!" We made the call. That was a great recommendation! A team of 8+ people worked for seven days cleaning up the mess. Not only that, they were respectful, professional, thorough, did an great job documenting everything and were consistently communicating with us through the whole process! They went the extra mile in telling us what they were doing; updated us on the progress of how things were going and were incredibly patient with our concerns and in answering all our questions. Their "rebuild" team was just as exceptional! My wife and I had a small business and as a result understand fully the importance of hiring well, quality training and of a superior product. I couldn't be more appreciative and more thankful for the service they provided us!