Jacob was there every single day making sure our house was taken care of. Not only was he caring, he was super knowledgeable and kept us in the loop every step of the way. Not only did we appreciate how knowledgeable he was, but he was super friendly to me and my family and even my dog. He deserves a raise for everything he does on a daily basis and the hard work he puts in to making sure service master is represented in the most positive light. Highly recommend Jacob and the work and customer service he did for me, my family and home.
The water remediation was incredible, just watching the water being drawn out of the wood was amazing. Very effective system to remove unwanted water from our subfloor. We were impressed with the detection of the problem and the solution. Very satisfied and highly recommend ServiceMaster.
The crews were all very respectful and efficient. Jason came out the same day i called him to look at the damage and get process started. He was fantastic. We didn't understand at first about the two sections - mitigation and restoration - so we were a bit confused on what was happening when but when we got that answered it was a breeze.
While it’s still early in the process of restoration of our home, We are quite satisfied with the first two phases. We appreciate the hard work and professionalism of the water clean up/drying crew, and the packing /furniture moving crew. Thanks to Kelli, Michael, Brandon, and Brian for your help, communication and assurance.