To be sure, I have heard negative remarks about restoration service providers from friends - so of course, I was not excited about needing help like this!
First of all I was so surprised and pleased about the quick response once I made the service call. It was like the next day that the kitchen water damage assessment was done (I expected days or weeks out). Jacob was our service professional. He (and his assistant that day) were very professional and courteous - they wore their masks the whole time! Jacob was very knowledgeable and went right to work to assess the damage. He was very polite and sincere about what we were experiencing and explained everything to us very carefully. In the days that followed, the workers that were in our house were very courteous and careful as they removed the cabinets to get to the wet areas. Jacob always gave us a call before he came out to check the drying progress. We have had an excellent experience so far and I feel like we are in good hands. Thank you
I don't have to worry about doing the restoration myself, even though my husband Is in this line of work. We just don't have the time to do it and keep a full time job! It's worth it to just let someone else do it and not have to worry about the stress of doing it yourself
We had a major ice storm here in Salem, Oregon and a large tree limb pierced our roof above our bedroom leaving a 4x4 hole in our roof. ServiceMaster contacted us through our insurance carrier within 4 hours of the damage and 2 hours of our phone call. They promptly sent a reliable, competent and professional crew to our home and had that hole covered with a tarp, thus preventing more water damage. Follow up calls to the crew and ServiceMaster proved valuable as they both handled our questions, needs and cleanup !!!!! Thank you for your prompt and professional service and for making our life and worries more tolerable during a massive ice storm !!!!! We greatly appreciate your hard work !!!!!! THANK YOU.
We appreciated the speedy response to our water damage in basement bathroom! The guys were professional and friendly. They called before arriving and listened to my concerns. I felt very comfortable working with the team. Jacob coordinated our tear out and did a great job. He was genuine and thorough. We had several team members come out and each one was just as nice. I’d use your company again in a heartbeat. Thanks for all of your help!
Your crew is very friendly and helpful. I have already refereed others to your company and they have you on there job as we speak. Darrin Slusser is a very professional employee and goes above and beyond to make sure the customer is getting taken care of. ServiceMaster will always have my service when I need it.
Universal roofing and tree service was top notch. I would recommend them to everybody I know, they removed the tree and cleaned up in under three hours. They went above and beyond they a leaf blower and removed everything from roof and gutters !