My house is back to the way it was before the wildfire. The smell of smoke is gone from the interior of my home. Samantha was so easy to work with. She worked around my schedule and all the people in the company who came to my home did a wonderful job.
The crew that came out to clean our carpets and upholstery were beyond professional and did a fantastic job -- even with our two loud and somewhat scary dogs in kennels nearby. I also appreciated the communication with the staff -- very professional.
High quality of work
Great communication skills with updates along the way
Listened to our needs and answered all our questions
Friendliness of all the workers and enjoyed having them in our home
The end result was exactly what we wanted!!
The crew was timely and attentive. Everyone was very polite and worked hard. We primarily worked with Jacob. He explained the process well, was very available, and answered our questions. The process with Service Master went smoother than our other water damage experience with another company. We are very pleased with the work Jacob and his crew completed.
Bobby was very knowledgeable on what needed to happen and really great to work with. Al did a great job of responding quickly and assessing the damages and getting started. All the employees were wonderful to work with and did a great job!
I called ServiceMaster about 9am, on a Monday, after I had a bad leak in my roof from a rainstorm. I was feeling stressed and wasn't sure what to do. Bobby took my call and was extremely kind and patient and understanding and assured me that she would do her best to send someone out as soon as possible. Bobby called me back within 1 hour to let me know that Jacob could be at my house between 11am and 12pm. Jacob arrived and was very professional and considerate and after he left I felt a lot more relaxed about the situation. Then, a couple of hours later, Bobby gave me a follow up call with more information about the visit with Jacob. The professionalism and courtesy that Bobby and Jacob exhibited not only calmed me but helped me have discussions with my insurance company about what steps to take moving forward. I am so very grateful for ServiceMaster and great people like Bobby and Jacob! Thanks!
The Service Master Staffs we worked with were awesome and very supportive to myself and my family during the course of clean up and packing services.
The office staff are knowledgeable and supported us through a difficult time.
They came in and did a thorough assessment of the damage and got their equipment set up right away. They checked on the progress every couple of days and dealt directly with the insurance company so that I didn't have to handle that part of the process. Great work!