The crew we had was professional and worked hard to complete their work as quickly as possible. They kept us informed at the end of each day and gave a preview of what was going to happen next. We were very pleased with all they did and while we hope to never need the service again, we now know who to call in the event we have to recover from another disaster.
Brandon, Al, and Jacob were all very professional; on time, courteous, phoned ahead, worked clean, good manners, etc.
My only request would be to use a vacuum during the grout cutting as it generated a ton of dust that got everywhere. Perhaps they did and I missed it, but I don't think so.
Still, my overall impression is very positive.
The service technicians were fantastic and very professional. AJ spent hours cleaning the crawls space due to the damage that was caused from our broken water lines in the kitchen. His help on the initial day was Tavarius and Brandon. They made a excellent team and they all made sure my cream carpets were always covered in plastic. AJ returned the next two days and continued cleaning and making sure all the bad smells were removed from our home. I would definitely recommend the ServiceMaster team from Salem.
They are polite and well mannered in our home. They care about what they do and do there work in a professional manner.
We aporicate all the hard word they have done on our home and continue to do.
We thank you for all you have done.