While it’s still early in the process of restoration of our home, We are quite satisfied with the first two phases. We appreciate the hard work and professionalism of the water clean up/drying crew, and the packing /furniture moving crew. Thanks to Kelli, Michael, Brandon, and Brian for your help, communication and assurance.
Garrit was quick to reply to my question on Home Advisor. He was able to book Mike that very same day, your competitor that I had already booked could not come out until the following day to give me a quote. Mike came and tried to alleviate my fears. He suggested that your prices were reasonable and that I might be able to avoid filing an insurance claim. Your competitor was telling me that it might be 5-30k and that I should call my insurance provider. Mike gave me an affordable quote for the fans and upholstery and carpet cleaning.
Juan spent hours cleaning all of the soft surfaces in my house and it looked and smelled terrific when he finished.
The young men that came out to do the work were all very courteous and polite. They arrived on time, or called to inform us if they were running a little late, so we weren't left waiting and wondering if they were coming.
They knew there job and did it quickly and professionally. They cleaned up after what they did for the day and always informed us that they were done, when they would be back, what they had completed, and what was left to do.
The working crews were capable and courteous and communicated well.
I can't say the same for the business end of ServiceMaster. The work has been completed and paid for, and I still have received no paperwork for my records. I hate to turn into a squeaky wheel, but I may have to resort to that.
Prompt, dependable, did the work they said they would in the time frame specified. Hector did a great job of painting. Joe and Mike did the floor and baseboard to look just like it did pre-water damage. Nice job guys.
The cleanup crew was on the job the same day I called. I always knew when and at what time they would show up. The abatement team was also very professional and did excellent work just like the cleanup crew. There was a miscommunications between myself and the remodeling crew which extended the completion of the job. The crew was professional and did a very good job. However, unlike the cleanup crew and abatement team they gave me "We'll probably be there Monday or Tuesday." I thought Eli had too many irons in the fire to do a better job of communicating with me when his crew was going to show up. They came unannounced twice to my home. This proved to give me a few anxious moments to get prepared for their arrival. Overall the job went very well and I am pleased with the results.
Jacob was terrific to work with. He was professional, prompt, thorough and friendly. While we were far from thrilled to have to deal with the aftermath of a flood within our home, Jacob and his team made the experience as positive as possible. I would highly recommend Jacob and ServiceMaster of Salem to anyone in the aftermath of a flood or damage to a home.