Service Masters was quick to respond which was helpful. I appreciated the fact that they always informed me when they were on their way. They did a great job of cleaning up the debris when done for the day. The crews were hard working, friendly and helped lighten my stressful situation. They answered all my questions & kept me informed of what
every day would entail. My favorites were Jeremy, Adam, Jason, April & Michael, but they were all great. Jake was the first to respond & was there within 2 hours of my call which was amazing considering I live on an island. The only thing I wish would have been different was that the same crew would have returned until the job was done. I would highly recommend Service Masters.
The service manager arrived the same day as the insurance inspectors. The job was completed quickly with no complaints. I received daily updates and the service manager helped coordinate with the insurance, the contractor and myself.
I would recommend Mr. Greg Allen to my family and friends.
Everyone was very courteous and helpful. They were respectful of our home and situation.
The initial person who came out to expose our water damage was very cautious not to cause anymore damage to our kitchen during demolition. ServiceMaster worked very well with our insurance company State Farm.
We particularly liked the service and information provide by Jeremy., although all of the technicians were professional. We will say, that the person scheduling the different visits needs a bit more work. On several occasions we had to wait up to an hour and half for the technician to show because not enough time was given for travel between sites. When you are taking time off work, that isn't good to sit and wait. Other than that, all was good.
In my case a leak in the water pipe caused flood in the crawlspace. ServiceMaster responded very quickly to our request and make the plan of mitigation and fix, and executed accordingly. Mr. McConnell explained the plan patiently in a very detailed and professional manner to me. Even I was away from my house and communication with Mr. McDonnell is very smooth either via email or phone call. I felt my house is in good hand of rescuer. I am very satisfied with the service that this company provided. I would definitely recommend it to my friends in needs.
The professional, friendly staff. They did a fantastic job coming in to clean up the mess Servpro left of our house. Explained the process and what/why they were doing things. Karla Duffy was exceptional and made this experience as smooth as she could. I will be recommending servicemaster to everyone I know and if we need services we will for sure be using you again.