Your prompt reply and home visit was amazing. Your representative Victoria Roadifer was pleasant to work with and she was extremely knowledgeable regarding our water leak, possible mold and other issues. Although in this case we opted to dry the carpet ourselves I will keep your information for future reference and gladly refer your services to my friends and neighbors.
I really can't make a comment at this time because I have only seen what was done prior to the job being completed. I need to look at how well the building was secured and if with the snow we had lately if there is any damage to the building. I will make another trip to the site when I can safely travel without all this snow.
The people who packed our things, moved them out and then moved them back in were fantastic. In particular, Chris and Tracy went above beyond to help us with our appliances and our furniture. They came back to our house to move our appliances into their proper place as they were unable to do that on the move back date because the work on our house wasn't finished. They also moved heavy items of furniture around as it had not been able to be put in place due to the above. Thank you so much to all the packers and movers. My wife and I really appreciate you!
I really enjoyed working with the Damar Moore, the project manager assigned to my account. Damar was very responsive to my concerns and questions helping me to understand the process and he was available for my phone calls, texts and emails. It was a stressful process initially due to the extent of the water damage but I felt confident that the approach being taken was appropriate. I also enjoyed talking with all of the technicians who came to the house on a daily basis to check on the drying process and monitor the environmental conditions. I don't remember all of their names although Chelsea Hellman who seemed to come by the most often, seemed very knowledgeable and responsible. I also found it helpful receiving a text that a technician was in route to my house which also indicated an ETA.
Da'Mar Moore (RPM) has been extremely personable and easy to work with. He guided us through each step of the process very nicely. He and the technicians were all very respectful of us and our property, and worked efficiently to complete the job.
One small note of feedback, as a matter of principle: Because of the cold weather, it would have been nice to have someone offer suggestions (or assistance) in *ways to block the exposed areas while we wait for repairs.* We managed this on our own quite easily, but I imagine there are others in much worse circumstances, and might be less able to improvise such solutions. Maybe you already assist in these ways (on request?) - I'm just suggesting it be added as a routine point to cover in advising clients.
Jim, our estimator was thorough and thoughtful to work with. Aman, the gentleman doing the abatement, was a very hard worker and was understanding and pleasant. Remington explained the drying process and was easy to talk with.
If I needed any other restoration, I would be pleased to have these professional individuals in my home again. I was impressed by how comfortable I felt having them in my house.
Prompt response. Stuck with job until finished. Could have been clearer, though, as to having completed tasks. Waited 2 days, no one came back. Had to check with Kevin about their return. Then discovered they were finished. Pleased with their work.
Kevin responded to my texts promptly. His crew were great guy and gal. Got the job done quickly and efficiently. Grateful for their promptness in getting space at least serviceable until contractor can get here.