I was very pleased with the prompt service I received. Service Master's team were very courteous, very thorough and understanding to my needs. By coming so quickly to our home to start the drying process they helped prevent what could have been a lot more damage. I highly recommend this group! :)
First of all the quality of everyone I dealt with on a recent personal claim was very high. Everyone was professional and took time with my family to explain what was going on and what to expect next. Everyone was also a good listener too. When a call came in from ServiceMaster there was never a feeling of "oh, what do they want now?". I knew on the other end of that call was someone who knew what they were talking about and truly wanted to get my family back to where they were, before the claim! All the representatives were excellent at what they did and you could tell they enjoyed what they did....it showed in the results!
We liked JR especially because he didn't have a "RAP" He talked to us in reassuring professional terms and we understood what we had to do and he made clear it was our decision and we were not being hurried into the decision. Also, he got the job don in good time and we were please that he kept in contact with us during the process. Remember we were in Florida and our house was flooded in Virginia. Establishing trust quickly was easy with JR and we believe he did excellent work in a timely manner. Harm and Mary Jo [LAST NAME REMOVED]