I called them on a Saturday... hoping someone would answer not knowing there hours. Someone answered and said they had "on call people" for the weekend and would be out ASAP. The guys came out quickly. Vacuumed up the water. They explained what they were doing and going to do. They left equipment over night to dry the carpet and prevent further damage. The experience was great for my wife and I from start to finish. We couldn't be happier.