Communication is the key with any business transaction. I was informed of every step that was going to take place. Under a stressful situation, I was put at ease. Everybody worked around my work schedule.
I was impressed with how quickly the team got started. But what really set them apart was the constant communication that was initiated by Hunter, the manager. I never had to guess where they were at in the process. And they got my house bone dry.
Hunter was my first point of contact. Very polite and cooperative. This was my first time dealing with a mess like this and he made it very easy. Well as easy as he could considering half of my house was flooded. The next day the crew came out to do the work and one of the guys in particular was great. I only got home right when they were leaving, but I think his name was Paulo, Pablo. I wished I could recall for him. All things considered the process was as good as it could have been. Thanks.
from the tech to the gentlemen that installed all the equipment all were very polite and helpful. They had to unload several bookcases full of books and since we were going to get rid of the books they took the time to carry them all out of the basement and stacked them neatly in boxes for us in the garage. They kept us well informed on the progress of the operation in our basement. In my opinion all three of them went well above and beyond their duties and both my wife and I definitely appreciate all their work
The restoration services are exactly what the name says. Every item in the area affected was thoroughly cleaned removed from shelves, if necessary, replaced. Every book on several book shelf was dusted top to bottom and replaced. All items in bar area wiped clean and replaced in a very neat fashion. The utility was wiped down, floors cleaned. Everything in areas affected by the water damage was left in perfect condition. I could not have done a better job myself and I'm a pretty good housekeeper. Thanks ServiceMaster is would recommend you to any an everyone in need of your type of service.
Tina was excellent communicating every step, answering my questions and making me feel comfortable with every step when I was upset and worried. She was there to help immediately when other companies would not help or had me on priority lists for days.
Everyone involved in the process was very professional and accessible. The remediation work was done well with a great result. Jason, the project manager, stayed on top of the situation and kept in contact with the mold expert. Also, Greg (who I would call a crew chief) was extremely knowledgeable and extremely pleasant to work with. Overall, the people and the Service were great. Kudos to Tina Ban for discovering the white mold when ServiceMaster came to clean the ductwork. If she had not spotted it, we would have moved in and had more trouble as the mold continued to spread.