You responded quickly. You thoroughly explained the entire process for restoring my two rooms due to water damage. You also used the least invasive method for extracting the water. I couldn't be more pleased with the results. Thank you!
The project manager, Mr. John McDonough, was prompt with accessing what needed to be done and a crew was doing the work as soon as was possible. The crew worked inside our attic with very hot weather and did the tasks needed in a very timely and professional manner with concerns for our schedule and needs to have the jopb finished as soon as possible.
I had first contacted the other company in this business and they stated that they were really busy and would only be able to come out after 5PM and have to charge me a "Special" rate. They thought that what I had done to clean up & dry the flooded area was sufficient. I called ServiceMaster and they got my info and a supervisor called be back in 15 minutes. They were out the next day, gave me their assessment and w/ my OK, began working on our house. EVERY EE was polite and courteous, from the supervisor down to the men doing the work. They always took the time to answer our questions and update us as to the progress, I retired several years ago after 25 years as a Customer Service manager and instructor in one of the toughest Federal agencies and I was just as impressed with their customer service as well as the quality of their work. I will recommend them to everyone I know.
Fantastic customer service - especially on a holiday! (4th of July). Everyone was professional and easy to work with. There was no wait for the work to be done - which was a relief! Dmitri in particular was very professional and knowledgable. He was on-time and did an excellent job - everything was cleaned up nicely and we felt very comfortable that the job was properly executed.
Dimitri was great! We felt confident in his abilities. He was clean and very personable. He worked hard to speedily dry everything out and get us back to normalcy. Really apreciated Service Master's quick response and the way they worked with our insurance.
John is very professional in his explanation of the process of restoration. He knows the complete process and the pros and cons of various alternatives. If most of the employees of SM are like John. I would highly recommend SM to anybody. He had done a fantastic job.