We had a water leak which flooded the underside of our mobile home.Service Master located the leak and removed all the soaked insulation.They showed up at 7:00 pm and worked until they were finished.We're very satisfied with there work and would highly recommend there service.
Timely response. Professional and good communication. I didn't like that you were supposed to pick up your equipment on a Monday and didn't come until Wednesday. I hope you didn't bill the insurance company for the last two days.
After I called about the soot following my oil furnace exploding (thank goodness there wasn't a fire) covering vertually all surfaces in the house, Beth was out that week, to take pictures and write down all the issues. Then cleaning started the next week. She worked with my insurance company. I really didn't have to call about it.
The work was done in a timely manner and well done. Demitri was exceptionally helpful through the whole process - I always felt like I knew what was going on and what was to come.
The only suggestion I have is it would be helpful to let us know when scheduling the initial appointment, whether it's after hours or not (therefore affecting the cost). It just wasn't something I was thinking about and while we definitely needed you guys to come out, I may have considered waiting until a day time appointment (in my case it wasn't a hole-in-the-roof kind of emergency). As it turned out my insurance didn't cover the cost so it would have been helpful to know.
But I'm a satisfied customer!
The folks that did it were very kind and understanding of our things that were lost. They were polite and efficient and careful of what was left of the mess created. I can't say enough good things about them. I'd recommend your company to anyone. I've already spread the word every chance I got. Thank you so much.
You were prompt and efficient. I would like to recommend that you provide your customers with a paper copy of what you ask them to sign at the end of the visit. I know tablets are nice but it doesn't allow the customer to read what they are being asked to sign. I requested a copy be sent to me. I have not received that copy as of today. Your employees were polite and courteous.