The service team was excellent!!
Michelle, is awesome!! She coordinated her team to get to our home as soon as possible after the flood. Tom was compassionate and kept us well informed with all the cleanup during our stressful time. We greatly appreciated everyone’s efforts !
The tech came on time, was very professional explained process had all the materials and answered all my questions. Knowledgeable and polite I was very impressed with Ken and gladly will recommend ServiceMaster
From the first phone call I was treated very professionally. It was easy to get in touch with someone and we did not have to wait. Mary was a joy and so very helpful and calming during this upsetting experience. CJ returned calls promptly and was helpful. Wilmary and Tom were very professional, they followed all Covid safety measures, which was a worry to us. They worked very hard in the basement and did an excellent job! Thank you!
The technician arrived promptly to clean my carpets. He was friendly, knowledgeable and efficient. He protected my floors and furniture before starting. I had spilled red wine on a light carpet, a stain hard to remove! Thankfully it came out! The carpets look great!
-On site very quick
-Start working immediately to limit damage
-communicates what they’re doing & why
-take extra care of any part of home that isn’t damaged
-gets in touch with other parties they need to complete job so project is seamless
-Kyle/Ken were our crew. I think they minored in grief counseling because they took us from the point of shock to feeling like everything is going to be ok
-cleaned up everything
This company was amazing! Our basement flooded from a broken sump pump on a Monday late morning. By late afternoon, Jeff was here with an assistant and mopped up all standing water, put commercial grade fans and dehumidifiers all around the basement and applied an anti-mold treatment. They came back every day to check and by Thursday morning, the basement was bone dry. 10 days later, there is no musty smell. They were professional, friendly and sympathetic to our situation. I would highly recommend ServiceMaster of the Shore.